Participant

Question

PS Generative Fill error: We're experiencing delays due to high demand. Please try again later

Forum|Forum|1 year ago
January 21, 2025
5 replies
2672 views

This morning trying to use generative fill in Photoshop and got the message "We're experiencing delays due to high demand. Please try again later."

Windows

E

ErnestoJ

Participant

Im having this same issue today.. it's been going for hours.. this is crazy.. like if i'm not paying my annual sub SPECIFICALLY TO USE THIS FEATURE.. if not i could just use any of the hundreds of free programs around..

this is DEFINITELY not ok

Z

Zebbler2

Known Participant

Now it just switched to a different type of error that prevents me from getting anything done.
We've encountered "an issue". Like what issue? I am trying to fix ripped parts of a black cardboard box. It can't be any censorship related thing. It's not saying it's a server being busy thing? It's not saying I don't have enough "gen-ai" credits or whatever? What issue? And why can't I move past it?
File under "user is frustrated with meaningless error messages".
I really should be told if I should change something about what I am doing or if it's a Photoshop server issue and I should just go get a coffee to let whatever is happening in the cloud reset back to normal flow.

Trevor.Dennis

Community Expert

One last tip. Check out Mark Heaps' session from MAX last week. It has some killer tips outside of Photoshop and Firefly Ai, and some in depth info about the Ai tools. I picked up some completely new to me info from that session.

https://www.adobe.com/max/2024/sessions/work-happy-not-harder-with-generative-ai-in-photo-s6303.html

One more, 'one more' tip. This came from Julianne Kost's session. If you use Gen Fill with the Firefly model which gives you the three options, the resulting layer is basically a Smart Object. So you can use 'Convert to Layers' to create a group with those three option each on separate layers. You are obviously using more file size if you do this as opposed to rasterizing the Gen Fill layer with your favourite option, but you can delete one of the three if it's a stinker. I use this as a convenient way of combining the best areas of the three (or more if you keep hitting Generate) using layer masks. Hey, I wonder what would happen if you selected those layers and tried Edit > Autoblend layers with Seamless Tones and Colors ? Probably a mess, But I will definitely be trying it.

Looking again at this thread's subject line, there was something at MAX about Gen Fill being free till 1st December. That would account for high demand. There were also some cool tips and tricks about Ai at MAX, and people will be trying them out. I know that I am — BIG time — and discovering that it can do way more than I realized.

M

Michelle_Box8453

Participant

Sadly, I am experiencing the same issue.

Z

Zebbler2

Known Participant

Great, and a whole other issue this morning. Just won't let me do any ai fill at all, saying "the service is not responding, check your internet connection". The connection that is obviously fine since I am posting this here. WTF Adobe? What is going on in your backend?

R

Remon30886345c4px

Participant

we are experiencing delays due to high demands please try again later

This is what i get for like 10 hours now.

F

Frank Guldber259204389t7y

Known Participant

This is simply not OK! I am paying big $ for this, and then I get this message 😞

@Zebbler2Where did you find the phone/mail data for the support?

Z

Zebbler2

Known Participant

It was available to me when I went to my Adobe account online.
Here's a shortcut I think you can use to get there:
https://account.adobe.com/support

Z

Zebbler2

Known Participant

Same issue, but it's been going on for HOURS.
Have a major client deadline this morning where I needed to batch process about 1000 frames this way, and every error just throws the process off, so frustrating. Support said they would email me with a possible solution, but haven't for a few hours now. Just give me a queue indicator or something more tangible than "error".

Z

Zebbler2

Known Participant

Well... Adobe DID NOT email me back, after being so reassuring that they will "get it fixed as soon as possible". It'd be kind of funny how useless that whole chat was has it not been so important for me to use that feature during those few hours.

S

smd721

Participant

I was on support twice for total of 7 hours as they tried to change every single possible setting on my computer as if something had out of nowhere changed on my end. They're having serious server issues if they cannot handle people using the tools they provide.
I'm experiencing it for the second time this week now. So incredibly frustrating. Making me want to jump off the adobe ship.

Peter Villevoye

Community Expert

I've also encountered that alert a few times. Just hit Generate again, it might already be better the next second.

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