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PS Update Feb 2023 - saving to creative cloud no longer working

New Here ,
Feb 15, 2023 Feb 15, 2023

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Hi all.

After recent update to PS 24.1.1 in Feb 2023 (on mac mini), clicking save as no longer defaults to creative cloud.  Have gone through settings and under settings - file handling - file saving options the default is creative cloud NOT "on your computer",

I am unable to find a way to save to creative cloud and my workflow relies on this.

Due to this issue I even reset all PS settings to default losing my custom settings, again the creative cloud is the default save setting as per screenshot and. 

When I click save, save as or save copy, it will open a file location saving window instead of the previous one click save to creative cloud.

I am unable to find a way to save to creative cloud anymore.  

Please advise.

 

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Adobe
Adobe Employee ,
Feb 16, 2023 Feb 16, 2023

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Hi @Benny J Artist sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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New Here ,
Feb 17, 2023 Feb 17, 2023

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Not correct answer sorry.

 

I thought it worked but it only is saving for files already on creative cloud. Not for any new items.

I import from lightroom to PS, then add one layer of text and one object, then click save as and it should come up with the creative cloud(cc) save but it only gives me local hardware option.   After saving to CC i then export using shortcut, as a PNG to my local storage where i have a backup system in place.

The default save option now for this process is just a normal local save box with .tiff as defaulty (yes i can change the file type.)
For restoring preferences 

I moved first just the 2023 folder, then both 2022 and 2023 folders. quitting and resetting PS between each and still no fix.

I'm going to uninstall and reinstall PS to see if this sorts it out.    

Below is the copy of system info

 

Adobe Photoshop Version: 24.1.1 20230112.r.238 4bbfa7a arm64 Number of Launches: 1 Operating System: Mac OS 13.1.0 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 16384 MB Free memory: 7821 MB Memory available to Photoshop: 13542 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.2.0.5 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=2560 Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=95235385 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a arm64

[196 ms]
Start sniffer 2023-02-17 09:03:43
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a arm64
sniffer -baseTimeMS=95235385 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a arm64

{15 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,080)
Dimensions: (2,560 1,080)
Physical size: (802.765 338.667)
Pixel size: (0.31358 0.31358)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{123 ms}

{123 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,080)
Dimensions: (2,560 1,080)
Physical size: (802.765 338.667)
Pixel size: (0.31358 0.31358)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 3
End platform OpenGL
{135 ms}

{135 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Nov 4 2022 20:34:31))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 2,379 GB / s
Compute score: 12,218.2
Device name string: Apple M1
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{195 ms}

Exit code kExitNormal
End sniffer 2023-02-17 09:03:43
[kStatusNormal, kExitNormal]

[196 ms]
Finish RunAllAPIs

[1791 ms]
Start GetSnifferResult

[1791 ms]
Finish GetSnifferResult

------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.1.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.1 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.1 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.1, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.1 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.1.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.1.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.1.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.1.1, © 1991-2022 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.4.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.4.0/" CDO: 1.132.5
CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0 Loaded at: 106 ms - launch time impact: 236 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder" Loaded at: 3434 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 107 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 107 ms - launch time impact: 0 ms Loupedeck (Prepared) 1.0.9.0 - from the file "Plugin Market Place" Content Credentials (Loaded) 0.34.5.0 - from the file "Required Folder" Loaded at: 1771 ms - launch time impact: 14 ms Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 3.4.7.0 - from the file "Required Folder" Loaded at: 3434 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Loaded) 1.4.3.0 - from the file "Required Folder" Loaded at: 1050 ms - launch time impact: 0 ms IC popup message (Loaded) 1.0.0.0 Loaded at: 1778 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1779 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.0.0.27 - from the file "Required Folder" Loaded at: 3434 ms - launch time impact: 7 ms Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder" Scan time: 1 ms - entries: 29 Installed TWAIN devices: NONE

 

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New Here ,
Feb 17, 2023 Feb 17, 2023

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(only mentioined not correct answer as I accidently thought it was after first trying the restore sorry, then i realised i can unclick the correct answer button... not being rude sorry!  really appreciate the help

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New Here ,
Feb 17, 2023 Feb 17, 2023

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I have uninstalled and reinstalled photoshop 2023 and same problem.  I will have to change my whole workflow and presets on my system...  annoying without other solution.  hoping so!

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

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Hi, @Benny J Artist I cannot tell from your answer if you tried to reset your preferences, as Cory suggested.

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New Here ,
Feb 17, 2023 Feb 17, 2023

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i am following instructions in order of replies and the required steps contained within... so assume I have followed step by step what has been instructed...  

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Thank you for the update @Benny J Artist 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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New Here ,
Feb 18, 2023 Feb 18, 2023

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hi Cory,  I did, see my post above thanks

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New Here ,
Feb 22, 2023 Feb 22, 2023

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@CoryShubert are you able to continue to help?

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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The team was wondering if you can open any files FROM CC?  Would it be possible for you to do a screenrecording  showing your steps and the error/screens you are seeing?  Testing here and are not able to reproduce what you are describing.

 

Thank you,

Cory

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New Here ,
Feb 22, 2023 Feb 22, 2023

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Thansk Cory,

when use CC (creative cloud) to edit in photoshop 2023 then I can save back to creative cloud.

I will create a screen recording and send later today.  thanks

 

When i use lightroom 6 or just now lightroom classic (i dont use as need the cloud due to always travelling), and i right click to edit in photoshop, then I am unable to save to cloud anymore.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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LATEST

I dont have permission to upload a video.

It is a few seconds long and all i do is right click on the image in lightroom,  edit in photoshop, it then opens photoshop.  I then click on save as, the same as I always have, and it no longer comes up with the would you like to save in creative cloud or your computer option.  it just goes straight to the save file to location in finder as I would with any other document.

 

I use the creative cloud for storing and working on the files as I travel.  I post a photo a day as part of my job and I built my workflow to fit into your system that no longer works.

please advise if you really need the video to see me click on the buttons as above, or we can do a video call and I can share my screen. thanks @CoryShubert 
I can then show you the frustrating reason why I need to use lightroom and photoshop and on the road ps express and none of them work together as advertised.  I would like all to go through creative cloud but not all your programs save there.   Sorry, getting a bit frustrated atm.  Adobe is expensive and i like the outcomes, but the hassle to get it to work is a constant pain.  Each update requires new learning and changing of workflows that is a constant battle.

thanks

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