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A
AdoPhotoBug
Participating Frequently
October 31, 2021
Question

PS Version 2022: Dateien im Stapel laden geht nicht, Hilfe-Menü funktioniert teilweise nicht.

  • October 31, 2021
  • 1 reply
  • 746 views

Hallo, habe vor ein paar Tagen die neueste Version von Photoshop 2022 (Windows 10) aus meinem 365 Creative Cloud Abo heruntergeladen und installiert, und gleichzeitig die älteren Versionen deinstalliert. Das bearbeiten von einzelnen Raw-Dateien durch laden über Camera-Raw klappt wie in älteren Versionen üblich, aber Fokus-stacking funktioniert nicht mehr, da ich keine Dateien im Stapel laden kann: Weder Photomerge usw. noch Datei> Skripten> Dateien im Stapel laden. Egal ob nur 4 oder 35 Dateien, es wird jeweils nur die letzte Datei mit der höchsten fortlaufenden Nummer geladen und angezeigt (sowohl in Ebenen oder Protokoll). Dazu verhält sich das Hilfe-Menü eigenartig: Wenn ich Hilfe> Über Photoshop anklicke, werden alle Menü-Befehle nur noch Grau-inaktiv angezeigt, und ich muss PS über den Task-Manager schließen, da ich es nicht mal mehr schließen kann. Einige andere Befehle im Hilfe-Menü ergeben funktionieren ähnlich abnormal. Beim Herunterladen hat mir die Cloud angezeigt, dass meine schon etwas ältere Hardware kompatibel ist (Windows 10, 8GB, 64-bit, Core i5-chip 3rd generation, nur die Nvidia Graphic card wird von PS nicht mehr unterstützt, d.h. in der letzten 2021 Version haben ein paar Befehle nicht mehr funtioniert, z.B. Filter-Rendern - Belichtungseffekte). Irgendwelche Vorschläge? Deinstallieren und neu herunterladen/ installieren? Sind vielleicht einige Komponenten beim Deinstallieren der älteren Versionen verloren gegangen? Danke und einen schönen Abend noch, Michael

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1 reply

J
J453
Legend
October 31, 2021

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

Then, go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

    A
    AdoPhotoBugAuthor
    Participating Frequently
    November 1, 2021

    Hello Jeffrey,

    many thanks for the fast answer. But restoring the preferences did not solve the issue. As for Preferences>Performance>...  unchecking the graphics processor is not possible . the option is deactivated from the first time I checked after installation. What makes me wonder is a short notice on top the entry - "GPU not recognized". Could this indicate a hardware-mismatch? I also just noticed that after trying to load several files via files>scripts>open files in stack, and getting only the last file with the highest consecutive number of those selected opened, I cannot even exit PS any longer. I have to resort to the task-manager to close the program. Same if I click on "about Photoshop" in the help-menu or several other commands within the help-menu - PS freezes, and any command in the menu is turned inactive and displayed in grey instead of black. I wonder about a possible hardware issue (despite the indication that my hardware would be a match in Adobe-Clound before In downloaded and installed the latest 2022 version), or that parts of the program files required for the 2022 version got deleted after I uninstalled via the windows-options the 2020 and 2021 versions and I need to uninstall/ download/ reinstall.  Strangely, loading single Olympus raw files via Camera-raw into PS for further processing does work as fine as usually.

    A
    AdoPhotoBugAuthor
    Participating Frequently
    November 17, 2021

    It sounds like there may be a problem with the GPU or its driver. 

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


    Hello, Jeffrey or whomever may look at this,

    I downloaded last week the latest upgrade for PS version 2022, but the problem still persists - I cannot load several jpg-photos into a staple for focus-stacking. It starts loading the photo with the highest consecutive number, but then stops after loading this image. Also, after this happens, the help-menu options act weird. I cannot even click on "about Photoshop" to see the version number. If I do, most of the menu options are frozen in and shown in grey color, and I have to start the task-manager to shut down PS. I sent you the requested copy of the Photoshop system info, but did not yet obtain a reply. Loading raw-files via camera-raw and processing them works however fine in PS 2022. I installed the elder 2021 version again, and it works fine like before, which is okay for me for the time being. Any suggestions, or were you able to identify the problem and are working on it?             

     

    Many thanks for your efforts, Mike Katzer

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