Copy link to clipboard
Copied
This is the second time this has happened. Customer help had me delete a file in the library but I can't remember which file. Can anyone help me?
Ok I had to go to Go to Folder, ~/Library, Preferences, then change "Adobe Photoshop CC 2014 settings" to "Adobe Photoshop CC 2014 settings Old"
That fixed it.
P.S. Not scratch disk full - It said disc unavailable
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I figure it out, but thanks for responding.
Copy link to clipboard
Copied
If it is the scratch disk full, you may try to delete .tmp / edit/purge/all. Or assign a scratch disk with enough space--if that's what you mean. But if it is disk not available, it's because of the disk permission? On mac, choose the scratch disk you want, press command I-> Sharing &Permission-> Ignore ownership on this volume. (IF that is the boot drive, ignore this suggestion. Don't do it.)
Copy link to clipboard
Copied
Ok I had to go to Go to Folder, ~/Library, Preferences, then change "Adobe Photoshop CC 2014 settings" to "Adobe Photoshop CC 2014 settings Old"
That fixed it.
P.S. Not scratch disk full - It said disc unavailable
Copy link to clipboard
Copied
Hello - I do not understand the path - where is "Folder" - could you please advise the full path to the Library Preferences above to change the settings to "Old"?
Copy link to clipboard
Copied
I called Adobe support - I learned you need to select Folder from the top menu bar, then hold the Option key to get the Library option to be visible in the dropdown - I think the rest was clear. This did correct the issue. Thanks!
Copy link to clipboard
Copied
folder as in? were you using a Mac?
Copy link to clipboard
Copied
I have a Mac and I was having the same problem while trying to save the PSD's to dropbox. I figured out what the problem was though, I had checked off the psd compatibilty option, I'm assuming that made the files incompatible with drop box. After resetting using the library feature as described above I fixed it. I had to watch this video though to help me figure it out: Preferences in Photoshop
Copy link to clipboard
Copied
I had this same problem. I tried changing the settings folder name by adding 'Old' to the end, but it didn't solve the problem. What I finally ended up doing (because this was a new file that had never been saved before and I didn't want to lose it) is this: I opened a pre-existing file that had similar dimensions, and then copied all the layers from my new file onto the old file by dragging them from the Layers window. Once I had all the layers placed on the older file, I saved it, and it saved with no problem. I closed Photoshop and then re-opened it. Because I had added 'Old' to settings folder name, it opened as though I had never used it before. I was able to create a new file, then open the older file and drag the layers onto the new file and save it with no problems.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now