PSB files not working, only show black screen

Community Beginner ,
Aug 07, 2022 Aug 07, 2022

Copy link to clipboard

Copied

I have the most updated version of Photoshop (updated today, I thought it would solve the issue)

I have two 3D mockups purchased by a client from Creative Market

The PSB files only show up with a black screen

I have looked at my other files, they experience the same issue have the time

I've tried the suggested solution Preferences > Performance > Use Graphics Processor (unchecked)

It's not working, any help or suggestions would be great

 

Thank you! 

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 07, 2022 Aug 07, 2022

Copy link to clipboard

Copied

Perhaps try resetting Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

 

 

Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 07, 2022 Aug 07, 2022

Copy link to clipboard

Copied

Hi Neil, 

Thank you for the information. I've gone through the suggestions, and it is still just a black screen. 

Could it be because Photoshop is stopping the use of 3D Smart Objects? Is there a way around it?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 07, 2022 Aug 07, 2022

Copy link to clipboard

Copied

3D is deprecated and is being removed from Photoshop. If you need 3D features, install and use v22.2 (it can be installed alongside the current version)

Please see the Adobe article here: https://helpx.adobe.com/photoshop/kb/3d-faq.html

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 07, 2022 Aug 07, 2022

Copy link to clipboard

Copied

LATEST

Downloading now - thank you! 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines