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Skylar5FB0
Participant
August 7, 2022
Question

PSB files not working, only show black screen

  • August 7, 2022
  • 1 reply
  • 1221 views

I have the most updated version of Photoshop (updated today, I thought it would solve the issue)

I have two 3D mockups purchased by a client from Creative Market

The PSB files only show up with a black screen

I have looked at my other files, they experience the same issue have the time

I've tried the suggested solution Preferences > Performance > Use Graphics Processor (unchecked)

It's not working, any help or suggestions would be great

 

Thank you! 

    This topic has been closed for replies.

    1 reply

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    August 7, 2022

    Perhaps try resetting Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    The user Library folder is hidden by default on macOS.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customize per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

     

     

    Before you reset your preferences, in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

     

    I hope this helps
    neil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management

    S
    Skylar5FB0Author
    Participant
    August 7, 2022

    Hi Neil, 

    Thank you for the information. I've gone through the suggestions, and it is still just a black screen. 

    Could it be because Photoshop is stopping the use of 3D Smart Objects? Is there a way around it?

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 7, 2022

    3D is deprecated and is being removed from Photoshop. If you need 3D features, install and use v22.2 (it can be installed alongside the current version)

    Please see the Adobe article here: https://helpx.adobe.com/photoshop/kb/3d-faq.html

    Dave

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