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Participant
July 1, 2022
Question

PSD file appears as black background layer

  • July 1, 2022
  • 1 reply
  • 8303 views

Hello there.

 

My .psd (digital paint) file displays as a black single layer background. My PC crashed but I saved my work before hand. My Win 10 PC crashes often times but I can get my work back but this time a black background layer is showing up.

 

I have tried the following remedies but they didn't work:

1. Used different PCs to open up the .psd.

2. Updated my GPU drivers.

3. Changed my GPUs (GTX 980 to RTX 3080 Ti).

4. Reinstalled Photoshop.

5. Used older versions: 18, 20, 21, 22.

6. Disabled GPU in the Raw Camera menu and Performance menu both.

7. Used several .psd repair apps.

8. Tried converting the .psd to image file.

9. I don't have a restore point for my Windows 10 so can't restore it to earlier time.

 10. Used other Adobe apps to open the .psd.

 

The file is 586 MB and doesn't show any message regarding corruption. I can provide the .psd if you need. Please help. 😔🙏

1 reply

marliton
Community Expert
Community Expert
July 1, 2022

Hi. If you get the same issue on different computers (Used different PCs to open up the .PSD) then the file is damaged. Please share the file to check it.

 

Marlon Ceballos
Participant
May 22, 2023

Dear Marliton,

I am currently experiencing an issue with a PSD file in my project. The file, which comprises 163 MB data, is only displaying a single black layer. Could you please assist me in resolving this issue?

Thank you for your help.
Here is file link
https://drive.google.com/file/d/1VgYI2zNKglFH6GnlabRYAOgGQxyMWR5l/view?usp=share_link

Participant
May 22, 2023

Correct - the file is corrupt.


Can you please tell me how can I avoid this type of damage in the future?