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PSD file saved with Maximize Compatibility does not open properly in Photoshop 24.5

Community Beginner ,
May 31, 2023 May 31, 2023

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I have a PSD that was sent to me, and was apparently saved with Maximize Compatibility checked, but it does not open properly for me in Photoshop 24.5. I can see the correct image when opened in Apple Preview, but in Photoshop the file does not display correctly.

Any ideas? File is attached here. Thank you!

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Community Expert ,
May 31, 2023 May 31, 2023

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Hi @dwe16 I would say its the opposite - it was saved without Maximize Compatibility active - hence the issue. That being said, it took quite a while to open but it did finally open in Photoshop 24.5 on Ventura 13.2.1

The only error that popped up was missing fonts.

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Community Expert ,
May 31, 2023 May 31, 2023

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@dwe16 

 

I can see it in Photoshop for iPad, but the iPad does not support everything in Photoshop (desktop). What do you see when you open it on your desktop?

 

janee_0-1685560310749.png

 

Jane

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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This is what I see when I open the file in Photoshop 24.5 on Monterey 12.6.6:

Screen Shot 1.jpg

If I quit Photoshop and reopen it by opening the file, I see the following:

Screen Shot 2.jpg

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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Hi @dwe16 that appears to be a GPU issue. Try going to Photoshop/Preferences/Technology Preview and click "Deactivate Native Canvas".

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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The file looks fine - it opened in less than a second using File > Open in Photoshop v24.5 on Windows 11

2023-06-01_20-28-51.jpg

 

Dave

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Kevin, thanks for the suggestion. Deactivate Native Canvas was already checked, but when I unchecked "Use Graphics Processor" (under Performance) it opened properly. Still not sure why that would happen. I am on a Mac M1Pro -- could that affect how files are displayed? Thanks.

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