• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PSD file saved with Maximize Compatibility does not open properly in Photoshop 24.5

Community Beginner ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

I have a PSD that was sent to me, and was apparently saved with Maximize Compatibility checked, but it does not open properly for me in Photoshop 24.5. I can see the correct image when opened in Apple Preview, but in Photoshop the file does not display correctly.

Any ideas? File is attached here. Thank you!

TOPICS
macOS

Views

208

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Hi @dwe16 I would say its the opposite - it was saved without Maximize Compatibility active - hence the issue. That being said, it took quite a while to open but it did finally open in Photoshop 24.5 on Ventura 13.2.1

The only error that popped up was missing fonts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

@dwe16 

 

I can see it in Photoshop for iPad, but the iPad does not support everything in Photoshop (desktop). What do you see when you open it on your desktop?

 

janee_0-1685560310749.png

 

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

This is what I see when I open the file in Photoshop 24.5 on Monterey 12.6.6:

Screen Shot 1.jpg

If I quit Photoshop and reopen it by opening the file, I see the following:

Screen Shot 2.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

Hi @dwe16 that appears to be a GPU issue. Try going to Photoshop/Preferences/Technology Preview and click "Deactivate Native Canvas".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

The file looks fine - it opened in less than a second using File > Open in Photoshop v24.5 on Windows 11

2023-06-01_20-28-51.jpg

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 02, 2023 Jun 02, 2023

Copy link to clipboard

Copied

LATEST

Kevin, thanks for the suggestion. Deactivate Native Canvas was already checked, but when I unchecked "Use Graphics Processor" (under Performance) it opened properly. Still not sure why that would happen. I am on a Mac M1Pro -- could that affect how files are displayed? Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines