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L
louster
Participating Frequently
December 21, 2017
Answered

PSD will no open JPGs

  • December 21, 2017
  • 1 reply
  • 929 views

I did some sort of update to my Photoshop CC Photography plan this morning on my iMac (Retina 5K, 27-inch, Late 2014) using 10.10.5 and now cannot open jpegs. I can open tiffs and psd files (all I've tried so far) with no problem and can save jpegs. Cannot open jpegs that have all been created by Photoshop.

I've tried to delete prefs, although I'm not sure I did that correctly.

Any guidance will be greatly appreciated.

Thanks,

Louie

This topic has been closed for replies.
Correct answer D Fosse

10.10.5

BTW, I've now discovered DNG and Nikon raw (NEF) files will not open either. Very discouraged at this point, but really do appreciate all your help.

Thanks,

Louie


If you checked the system requirements, posted by c.pfaffenbichler above, you'd see that CC 2017 requires Mac OS 10.11 or higher.

You can install older Photoshop versions with the CC desktop app, right back to CS6. But apparently you only need to go one version back.

1 reply

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
December 21, 2017

Restoring Preferences (as you mention trying to do) after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point, please refer to this page:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

What exactly happens when you try to open a jpg?

Can you provide one for testing?

L
lousterAuthor
Participating Frequently
December 21, 2017

When I try to open a jpeg, I get a message "Could not complete your request because the file was not found". This happens on older jpegs as well as a couple I created today after I started getting this message. BTW, I am also able to open png fils of the screen shots I just made in addition to tiffs and psd file. Those are all I've tried. I  just deleted prefs and that did not solve the problem.

Maybe uninstalling Photoshop and starting over might be the way to go?

Thanks again,

Louie

Here is a jpeg shot with an iPhone that Photoshop will not open now, but was able to before my "update" this morning.

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
December 22, 2017

If you should decide to un- and reinstall you may want to use the Cleaner Tool in between.

Use the Creative Cloud Cleaner Tool to solve installation problems

Are the files on a local drive?

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