Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Quick export saving wrong size

Participant ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

I'm trying to export a simple document using File > Export > Quick export as PNG. It's a banner with 240x400 but Photoshop is exporting with dimensions 212x400, it is reducing width and I have no idea why. I ever had seen something like that before.

Does anyone have an idea? Is there some reported bug about?

Views

47.1K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Apr 11, 2018 Apr 11, 2018
I think I know what the original question was, or at least I know what I was trying to do when I found this thread.I was trying to export a .png WITH the area of transparency that I had created. SO NOT THIS:BUT THIS:To get the dimensions I wanted I had to do THIS:File >Export >Layers To Files...

Likes

Translate

Translate
Adobe Community Professional ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

Is it possible that your banner has some transparency around the edge so that the pixel content isn't exactly 240px?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 27, 2016 Jul 27, 2016

Copy link to clipboard

Copied

Actually, I don't know. When I create a new document from a white background, I see that issue. If a start a new document from a transparent background and fill the canvas using, e.g., a color fill, it works normally. See below a message I got on the "Export as" screen:

snapshot-photoshop-export.png

I didn't figure out what means that message I highlighted.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jul 28, 2016 Jul 28, 2016

Copy link to clipboard

Copied

Hi, all you need is to type 240 in the "width" instead 212 as it is now. Due to this fact your banner is cutted.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 28, 2016 Jul 28, 2016

Copy link to clipboard

Copied

The exported png is cropping to the actual pixels in the image, not the canvas size. When you export the image, choose which is most important to you, either the width or the height. The other dimension will be done automatically based on the proportions of the art.

If the exported png has to be exactly 240 x 400, then you need to fill the canvas so that there aren't any transparent areas around the edge.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 15, 2017 Feb 15, 2017

Copy link to clipboard

Copied

I found this thread because I am having the same issue… but with JPEGs!

I have a 1920x1080 canvas but when I do a "quick export" to JPEG, I get a file that's 1920x1079.

  1. Based off the info here, I ensured that there are elements that expand the full height (and beyond), and there are.
  2. I duplicated that group into a new document, exported with same result.
  3. I flattened the document, and exported and got the full 1080 height. Hmmm…
  4. (Undid to get layers back), I added a background layer. I mean… that HAS to do it, right? NOPE! Still exporting 1920x1079

So very confused. What the heck is causing this?!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 06, 2017 Mar 06, 2017

Copy link to clipboard

Copied

I was having the same issue as you, I moved the artboards position to the center (x=0, y=0) and now it's exporting properly.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 20, 2017 Sep 20, 2017

Copy link to clipboard

Copied

WHY? Why is this listed as the correct answer!?! It's not correct! It happens to work.......Sometimes. Others have mentioned doing things like moving the artboard position fixed the issue. Although, I don't have artboards turned on so I'm just abandoning that export for this time around.

The new export is Garbage with a bug around every corner. And this IS a bug, keep reading.

I probably sound annoyed. Yes, I am. But that doesn't make me wrong. You can look at how bad it is yourself....Maybe. If you manage to repeat the bug.

In my case my image is has some transparency at the top (for a specific reason). It's changing 3200x1800 to 3200x1348. I can't change the height because it's changing the canvas size.

Fine, I know what size that should be, so I change it back to 1800. It accepted that.....and it's added extra space to the top AND bottom of the 1348. It added pixels to the Bottom!

If you want your images cropped to transparent pixels to save space, Fine, do it....Yourself. Maybe provide a way to help me make them. Don't force automatic Bull Stuff upon me. I know what I'm doing. Leave that automatic stuff to elements or something.

The REALLY fun part? This same file was exporting fine earlier today. I added another layer and now it doesn't export properly. I confirmed that the previous export had a transparent top also. I opened the PNG, created a selection of the visible pixels (hold Ctrl and click on the thumbnail image). Crop image, and it's 1348, which confirms that it's Sometimes automatically cropping to visible pixels.

So Sometimes it exports like it should. And Sometimes it says "F you, I'm cropping this image. Because I'm here to mess stuff up!"

How did I fix it? I added an artboard. Then I hit undo, exported again Without changing a thing and it's exporting at 3200x1800.

And THAT is how you know it's a bug.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 17, 2020 Jan 17, 2020

Copy link to clipboard

Copied

This is plain stupid.  You often need a bit of breathing space around a .png image.  IN case Adobe doesn't know, pngs are used for their transparent backgrounds, so people offering solutions to export as a jpg are a waste of time - and it doesn't even work when exporting as jpgs either... If I wanted it cropped I would do it myself.  Why is Adobe ignoring yet another major flaw in their software??

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

It's now May 2020 and unwanted cropping of pngs still happens on export. My 135 x 50 image was getting cropped to 131 x 47 on export.

 

I was able to "fix" it using kalamazandy's solution: (1) add an artboard and then (2) undo. Only then would it export at the correct size of 135 x 50.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 20, 2020 Jan 20, 2020

Copy link to clipboard

Copied

Please do not mark your answer as correct.

 

The consensus in the thread is that your answer does not solve the issue.

 

It is important that this issue is properly resolved for paying customers.

 

Please do not mark your answer as correct.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Jul 28, 2016 Jul 28, 2016

Copy link to clipboard

Copied

Transparent background not allowing free dimensions. Yeah, it's possible only for JPEG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 18, 2018 Jan 18, 2018

Copy link to clipboard

Copied

The answer listed as correct is not right.The problem is still there and Adobe should remove the tag.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 07, 2018 Feb 07, 2018

Copy link to clipboard

Copied

I agree ... accepted answer is not correct.

This must be a bug in Photoshop ... Adobe staff???

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

I am also having the same problem using 'Export As' (PS CC 2018, Win10). When I export a doc (1024 x 64) as a transparent PNG using 'Export As' the Image Size and Canvas Size show 1117 x 64. It's adding pixels for some reason. If I turn on a filled background layer I get the correct size, but it won't be transparent. I need to use 'Save for Web (Legacy)' for it to work correctly.

Please fix the 'Export As' bug. No way this is a feature.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 11, 2018 Apr 11, 2018

Copy link to clipboard

Copied

I think I know what the original question was, or at least I know what I was trying to do when I found this thread.

I was trying to export a .png WITH the area of transparency that I had created.

SO NOT THIS:

PNG_Help_03.jpg

BUT THIS:

PNG_Help_04.jpg

To get the dimensions I wanted I had to do THIS:

File >Export >Layers To Files...

PNG_Help_05.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Apr 11, 2018 Apr 11, 2018

Copy link to clipboard

Copied

That is helpful, but not the Answer. It's a solution. I know, that's a bit confusing.

But the point of this post was to point out that Adobe screwed up.

It's probably related to a similar thing we found at my work a few days ago. For whatever reason, some objects in illustrator were showing with a size like 1080.000001px x 1920px

So, most people would say, hey, lets round that to 1080x1920, right? Well, not Adobe. They thought that Hundred Thousandth of a pixel was So important, that the object would export as 1081x1920. I won't even hazard a guess at why someone thought that to be important.

This option is likely related to transparency, but it's just a rounding error somewhere, and doesn't seem to be for a good reason. When you export, using any tool, you should be able to be consistent. Most of the people using those tools are creating assets for something, like a website, app prototype, presentation, etc. If you export a bunch of 240x400 images with varying transparency, you should end up with a bunch of 240x400 images, not some 239x401, some 240x400, etc.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 11, 2018 Apr 11, 2018

Copy link to clipboard

Copied

Agreed!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2018 May 23, 2018

Copy link to clipboard

Copied

Yes same problem here with the latest version of PSD 19.1.3

Very simple I want there to be transparency and I want a specific dimension export size.    The PNG export size, when looking at "dimension" gives me various sizes when I quick export a PNG.  It should be the size of the canvas....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jan 03, 2019 Jan 03, 2019

Copy link to clipboard

Copied

Thank you

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 04, 2019 Jul 04, 2019

Copy link to clipboard

Copied

Thank you

This will not work if you have multiple artboards. ...  dimensions for each wont be kept ( PS will consider the whole composition of artboards as the canvas and keep contents relative to this "mega canvas"

Workaround:

1 - Export your artboards into individual files.

2 - Then use the legacy export

** - if you have Multiples files you can create an action and Batch automate

Please @AdobePSteam fix this ISSUE

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 29, 2019 Nov 29, 2019

Copy link to clipboard

Copied

 Thank you, Fred. This is a decent work around for what I'm trying to do. Otherwise, YES. This is still a bug I can't find a fix to. Almost 2020!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 19, 2018 Sep 19, 2018

Copy link to clipboard

Copied

I found that what works for me is to make sure that the ARTBOARD size is the same as the CANVAS size. And in addition, to make sure that the ARTBOARD is in a (0,0) position.

This is the only thing that has worked for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jan 03, 2019 Jan 03, 2019

Copy link to clipboard

Copied

  Can you share with other how to set the artboards to match the canvas size?  If I remember correctly there is an option somewhere in the Photoshop menu to make that happen but can't recall what.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 20, 2018 Sep 20, 2018

Copy link to clipboard

Copied

I found myself in the same situation. If YOU decide the document and canvas size, why Photoshop decide to round it while export? There's no sense at it. I usually export graphics to video and I expect they measure 1920 x 1080 as designed. Not 1920 x 1041 as "Export" decided to round it. At import them to Final Cut, sizes won't sync well, WT#?

My found solution:

Instead use the Export As... window, I try using the Legacy "Save for WEB" and every export size is EXACTLY the same using this, not rounded by some bug. Adobe asks why many users still using the Legacy "Save for WEB" This is why!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
    • 1
    • 2