"Can't write new document presets file" message at closing

Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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I get this message when closing Photoshop "Can't write new document presets file"  No luck in finding a solution . CC2022 version 23.1

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Community Expert ,
Dec 15, 2021 Dec 15, 2021

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Hi. Please try resetting the preferences: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Marlon Ceballos.

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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Thanks! I reset the preference file, with no luck in fixing the problem.

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LEGEND ,
Dec 15, 2021 Dec 15, 2021

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Make sure you user ID has write permission to your Photoshop Preferences folder and that there is no problem with that folder.  I also do not know why Closing Photoshop would want to write a new file there. I would think it would only update existing preferences files.  So new document presets file  may be the existing

"C:\Users\(your user id)\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\New Doc Sizes.json"

Make sure the file is in good shape. Resetting your Photoshop Preferences may solve your problem,

JJMack

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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Thanks ! I removed the New doc sizes.json file and restarted photoshop, but problem still exist. It re-installed the file again in the settings folder. .

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LEGEND ,
Dec 15, 2021 Dec 15, 2021

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Is  "Can't write new document presets file" the exact wording of message you are seeing?   "New doc sizes.json" was just a guess on my part.  If that is the exact message you are getting  the programmer could have done better job by provided more helpful  message that identified the paths and file name they could not write.   And if you ran Photoshop as an Administrator Photoshop should have been able to write files just about anywhere as far as permissions go.  On my Windows 10 PC I do not have a problem closing down Photoshop version 22 and 23.  Have you Added anything to Photoshop like third Party Plug-ins, extension, scripts etc?   If not  you may need the remove Adobe software download and run Adobe Creative cloud cleaner the reinstall your Adobe applications.

JJMack

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Hi there,

 

We're sorry about the trouble. Please try the steps mentioned below and check if that helps.

 

1. On the Start menu, locate the program that you want to always run as an administrator.
2. Right-click the application’s shortcut, and then click Properties.
3. In the Properties dialog box, click the Compatibility tab.
4. Do one of the following:

  • To apply the setting to the currently logged-on user, select the Run This Program As An Administrator check box, and then click OK.
  • To apply the setting to all users on the computer and regardless of which shortcut is used to start the application, click Change Setting For All Users to display the Properties dialog box for the application’s .exe file, select the Run This Program As An Administrator check box, and then click OK twice.

 

Regards,

Tarun

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Community Beginner ,
Dec 15, 2021 Dec 15, 2021

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I just tryed this, but still have same problem. It has been doing it several months now, so probably nothing to do with the most recent updates.

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Participant ,
Jul 26, 2022 Jul 26, 2022

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LATEST

Hi Tarun, thanks for your help. I was also having the same error every time I quit Photoshop. I just followed your instructions, and now every time I open Photoshop, I get a User Account Control dialogue asking if I want to let Photoshop make changes to my device...

IMG_1369.jpg

Additionally, I can't edit linked files from Adobe Illustrator in Photoshop via the 'Edit In Photoshop' button anymore. Illustrator says 'Cannot find associated application.' Any idea how to fix these new bugs now? 

2022-07-25 (2).png

Also, this did not solve the old bug, I still get the 'Can't write new document presets file.' error when I quit Photoshop.

 

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New Here ,
Dec 29, 2021 Dec 29, 2021

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I have the same problem! Please help!

Zrzut ekranu 2021-12-29 223033.jpg

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Community Beginner ,
Feb 22, 2022 Feb 22, 2022

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I am having the same issues also. nothing I do seems to sort it out.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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It's happening to me now, several times a day!

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New Here ,
Mar 27, 2022 Mar 27, 2022

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Since 23.2.2 version all works fine!

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Did anyone ever fix this, it started happening with V 2022 and it's driving me nuts, I tried all the suggestions here. 

 

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Yeah, this is definitely just now happening for me.  As usual, Adobe forum members will respond with one useless attempt at a solution and then no one will respond after you let them know that it didn't work at all.  Bravo, Adobe.  The fantastic product service continues.

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New Here ,
Mar 27, 2022 Mar 27, 2022

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Also having the same problem and none of the solutions above worked.

Other problems associated with the new version:

- Lost all my custom made actions

- I use custom panels, if I load an image directly from Lightroom those panels will not load, I have to start PS first, let the panels load, then load an image from LR.

- My workspace changes periodically even though the "Lock Workspace" is on. 

- I get random error messages about errors in "Line 1" or "Line 2" with no indication what file.

 

Needless to say wasn't entirely thrilled about the new update. 

Adobe Photoshop Version: 23.2.2

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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I also started receiving the Can't write document presets error- issue STARTED with version 23.2.2,

 

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New Here ,
Apr 08, 2022 Apr 08, 2022

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  • Agree 100 percent. I have the same error code upon closing out Photoshop. I have a feeling it has to do with the scripts I must use in order for Adobe Photoshop to operate (without the script, Photoshop, will not operate). It has to do with Adobe no longer allowing users to download a paid-for Photoshop app onto laptops/computers. They make you run it "virtually" which sucks. I've been searching for a comparable software replacement so I can eventually dump AP and anything else that uses Adobe Creative Cloud (garbage). I'm looking at three, right now. I'll post the best one I find. So through with AP!

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New Here ,
Mar 28, 2022 Mar 28, 2022

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im also experiencing this issue! 
mine is linked with some scripts that i've always run as part of my process for years now without issue.. I get an error saying "JavaScript code was missing"

javascript-code-missing-error.png
the only work around I have found is to save and close PS which gives me the "Can't write new document presets file" 

cant-write-new-doc-error.png

and then on re-boot it usually works fine for a bit before breaking again.. this has been happening for about 3 months now on and off.. please fix! 

  

 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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for now running PS as admin seems to be working.

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New Here ,
Apr 06, 2022 Apr 06, 2022

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nope.. still doping it!

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New Here ,
May 03, 2022 May 03, 2022

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Same here. been with adobe for hours either they cant figure it out or they dont care.

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Explorer ,
May 05, 2022 May 05, 2022

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The same issue with me and I've tried everything, but no fix which si very frustrating. 

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Explorer ,
May 13, 2022 May 13, 2022

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This is how I fixed it:-

 

Close all Adobe programs

Go To:-

C:\Users\yourusername\AppData\Roaming\Adobe

 

Delete the following folder:-

C:\Users\yourusername\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings

 

If you also have issues with Illustrator Libraries not connecting, also go to:-

 

C:\Users\yourusername\AppData\Roaming\Adobe

 

Delete the following folder:-

 

C:\Users\yourusername\AppData\Roaming\Adobe\Creative Cloud Libraries

 

If you can't delete the folder(s) due to permission issues:-

 

Quit all background Adobe processes in Task Manager.

 

Ensure you have Administrator Permissions:-

 

Windows Key Plus R
Type
netplwiz

 

Set your user as an administrator Regardless of the current setting. Go back and delete the folder(s).

 

Restart Adobe Programs.

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New Here ,
May 13, 2022 May 13, 2022

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I actually ended up doing a rollback to about three versions back.  After the issues already noted the next two updates broke the custom panels I was using and conflicted with the GPU card in my laptop causing all sorts of video issues. 

 

Further details:  I use custom panels for most of the editing I do because I shoot and edit over 1,000 sports pictures a month.  The latest update would not load the panels for any images sent from Lightroom to PS.  I would have to shut down and restart PS several times until the panels finally loaded. 

 

Video:  I have an ASUS G750 laptop with an nVidia 870M graphics card.  The newest version of PS caused random problems with the GPU.  The advice I found was "upgrade your video card" which is not possible with this laptop unless I want to buy a new laptop.  I have 32g of memory and two SSD drives in this one, its plenty fast so I'm not in the mood to spend $2000+ in order to use PS's latest bug ridden update.

 

I'm having all sorts of problems now with random "can't write" messages.  I went back several versions of PS and that solved all the problems so its definitely update issues and not hardware based.

 

The last 3-5 updates from Adobe have been awful. 

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