Participant

Question

"Could not complete your request because of a program error"

Forum|Forum|2 years ago
June 5, 2023
1 reply
823 views

Photoshop continues to crash anytime I do anything such as save a file, open a file, move layers, anything really. I installed and ran the Photoshop Diagonsis plugin, I'll post the results below. Working on the latest version of photoshop on windows. We've attempted turning off the generator, checked storage, deleted preference files, and more. Just hoping for some fix.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
0 address: 0x00007FF7BD85B601 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7BBDFC414 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7BBDFB7B9 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7BB03F354 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7BB03F189 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7BB03EFE9 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7BB0507ED base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7BBE421D5 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7BBE45107 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7BBE44ACA base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7BBE1DF46 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7B936E758 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF7B936E7ED base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF7B934D7E0 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF7B935C561 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF7B973F062 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF7B93501EB base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF7B93D6CB2 base: 0x00007FF7B8E90000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FFF47D97614 base: 0x00007FFF47D80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF486A26A1 base: 0x00007FFF48650000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Windows

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @Zach30298711wx4q Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Zach30298711wx4qAuthor

Participant

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72 x64

Number of Launches: 7

Operating System: Windows 10 64-bit

Version: 10 10.0.19044.2965

System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading

Physical processor count: 12

Logical processor count: 20

Processor speed: 3610 MHz

Built-in memory: 32465 MB

Free memory: 20811 MB

Memory available to Photoshop: 24948 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.23.1

SAM SDK Version: 3.0.0-main.12-ps.2

ACP.local Status:

SDK Version: 3.0.1.1

Core Sync Status: Reachable and compatible

Core Sync Running: 6.5.0.24

Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credential Helper Version: 0.5.3

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

D3D12Warp renderer: False

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

GPUName: NVIDIA GeForce RTX 3080

GPUVendor: NVIDIA

IsNativeGPUCapable: 1

IsOpenGLGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 10,556 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Windows remote desktop: 0

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=10, left=1920, bottom=1090, right=3840

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[1 ms]

Start RunAllAPIs

[1 ms]

"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=437040694 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

[1691 ms]

Start sniffer 2023-06-06 07:26:34

Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=437040694 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

{43 ms}

Start platform native

displays: 2

Display 0

Display: \\.\DISPLAY1

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,080)

Dimensions: (1,920 1,080)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 index=0)

Display 1

Display: \\.\DISPLAY5

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (1,920, 10) -> (3,840, 1,090)

Dimensions: (1,920 1,080)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=Intel(R) UHD Graphics 770 index=1)

devices: 3

Device 0

Name: NVIDIA GeForce RTX 3080

Preferred: TRUE

Power Envelope: UNKNOWN

Attachment: UNKNOWN

attached displays: 1

\\.\DISPLAY1

GPU accessible RAM: 10,556 MB

VRAM: 10,556 MB

Dedicated System RAM: 0 MB

Shared System RAM: 17,020 MB

API version: 12.0 (12.0)

Device version: 12.0 (12.0)

Vendor name: NVIDIA

Driver date: 2023-04-25 000000.000000-000

Driver age: 2 months

Driver version: 31.0.15.3179

Supports UMA: UNSUPPORTED

D3D-ID: 8726

Device 1

Name: Intel(R) UHD Graphics 770

Preferred: FALSE

Power Envelope: UNKNOWN

Attachment: UNKNOWN

attached displays: 1

\\.\DISPLAY5

GPU accessible RAM: 17,154 MB

VRAM: 134 MB

Dedicated System RAM: 0 MB

Shared System RAM: 17,020 MB

API version: 12.0 (12.0)

Device version: 12.0 (12.0)

Vendor name: INTEL

Driver date: 2022-07-29 000000.000000-000

Driver age: 11 months

Driver version: 31.0.101.3302

Supports UMA: SUPPORTED

D3D-ID: 18048

Device 2

Name: NVIDIA GeForce RTX 3080

Preferred: FALSE

Power Envelope: UNKNOWN

Attachment: UNKNOWN

attached displays: 0

GPU accessible RAM: 10,556 MB

VRAM: 10,556 MB

Dedicated System RAM: 0 MB

Shared System RAM: 17,020 MB

API version: 12.0 (12.0)

Device version: 12.0 (12.0)

Vendor name: NVIDIA

Driver date: 2023-04-25 000000.000000-000

Driver age: 2 months

Driver version: 31.0.15.3179

Supports UMA: UNSUPPORTED

D3D-ID: 8726

End platform native

{408 ms}

Start platform OpenGL

displays: 2

Display 0

Display: \\.\DISPLAY1

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (1,920, 1,080)

Dimensions: (1,920 1,080)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080/PCIe/SSE2 index=0)

Display 1

Display: \\.\DISPLAY5

Main: FALSE

Built in: FALSE

Stereo: FALSE

Bounds: (1,920, 10) -> (3,840, 1,090)

Dimensions: (1,920 1,080)

Physical size: (0 0)

Pixel size: (0 0)

Dynamic range: (0 1)

Potential dynamic range: (0 1)

Reference dynamic range: (0 0)

Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080/PCIe/SSE2 index=1)

devices: 2

Device 0

Name: NVIDIA GeForce RTX 3080/PCIe/SSE2

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

attached displays: 1

\\.\DISPLAY1

GPU accessible RAM: 10,556 MB

VRAM: 10,556 MB

Dedicated System RAM: 0 MB

Shared System RAM: 17,020 MB

API version: 2.1 (2.1.2 NVIDIA 531.79)

Device version: 2.1 (2.1.2 NVIDIA 531.79)

Vendor name: NVIDIA

Driver date: 2023-04-25 000000.000000-000

Driver age: 2 months

Driver version: 31.0.15.3179

GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

Device 1

Name: NVIDIA GeForce RTX 3080/PCIe/SSE2

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

attached displays: 1

\\.\DISPLAY5

GPU accessible RAM: 17,154 MB

VRAM: 134 MB

Dedicated System RAM: 0 MB

Shared System RAM: 17,020 MB

API version: 2.1 (2.1.2 NVIDIA 531.79)

Device version: 2.1 (2.1.2 NVIDIA 531.79)

Vendor name: NVIDIA

Driver date: 2022-07-29 000000.000000-000

Driver age: 11 months

Driver version: 31.0.101.3302

GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

End platform OpenGL

{626 ms}

Start platform OpenCL

displays: 0

devices: 2

Device 0

Name: NVIDIA GeForce RTX 3080

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: UNKNOWN

attached displays: 0

GPU accessible RAM: 10,736 MB

VRAM: 10,736 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 3.0 (OpenCL 3.0 CUDA)

Device version: 3.0 (OpenCL 3.0 CUDA)

Vendor name: NVIDIA

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 260 GB / s

Compute score: 5,681.82

Device name string: NVIDIA GeForce RTX 3080

Device vendor string: NVIDIA Corporation

Platform name string: NVIDIA CUDA

Platform vendor string: NVIDIA Corporation

Device 1

Name: Intel(R) UHD Graphics 770

Preferred: FALSE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

attached displays: 0

GPU accessible RAM: 13,616 MB

VRAM: 13,616 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 3.0 (OpenCL 3.0 )

Device version: 3.0 (OpenCL 3.0 NEO )

Vendor name: INTEL

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 19 GB / s

Compute score: 61.8396

Device name string: Intel(R) UHD Graphics 770

Device vendor string: Intel(R) Corporation

Platform name string: Intel(R) OpenCL HD Graphics

Platform vendor string: Intel(R) Corporation

End platform OpenCL

{1607 ms}

Exit code kExitNormal

End sniffer 2023-06-06 07:26:35

[kStatusNormal, kExitNormal]

[1691 ms]

Finish RunAllAPIs

[2258 ms]

Start GetSnifferResult

[2258 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 94070722784079245368

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\

Temporary file path: C:\Users\jchouris\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 471.6G, 157.0G free

Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\

Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

AdobeLinguistic.dll Adobe Linguisitc Library dfba77e

AdobeOwl.dll Adobe Owl 5.5.0

AdobePDFL.dll PDFL 2022/12/09-17:18:08 79.5af4230 79.5af4230

AdobePIP.dll Adobe Product Improvement Program 8.2.0.16

AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713

AdobeXMP.dll Adobe XMP Core 2022/12/02-19:12:44 79.14ecb42 79.14ecb42

AdobeXMPFiles.dll Adobe XMP Files 2022/12/02-19:12:44 79.14ecb42 79.14ecb42

AdobeXMPScript.dll Adobe XMP Script 2022/12/02-19:12:44 79.14ecb42 79.14ecb42

AGM.dll AGM 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

AID.dll AID DLL 1.0.0.33

AIDE.dll AIDE 2023/01/13-05:45:58 79.fbc946d 79.fbc946d

aifm.dll AIFM 1.0 23.68434

AILib.dll Adobe Illustrator 2023 27.1.0

aiport.dll AIPort 1.0 23.68434

ARE.dll ARE 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e

AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e

BIB.dll BIB 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

BIBUtils.dll BIBUtils 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

boost_chrono.dll photoshopdva 22.0.0

boost_date_time.dll photoshopdva 22.0.0

boost_filesystem.dll photoshopdva 22.0.0

boost_regex.dll photoshopdva 22.0.0

boost_system.dll photoshopdva 22.0.0

boost_threads.dll photoshopdva 22.0.0

CoolType.dll CoolType 2023/01/08-19:10:47 79.dd51acd 79.dd51acd

CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6

DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3

dnssd.dll Bonjour 3,0,0,2

dvaaccelerate.dll photoshopdva 22.0.0

dvaappsupport.dll photoshopdva 22.0.0

dvaaudiodevice.dll photoshopdva 22.0.0

dvaaudiodsp.dll photoshopdva 22.0.0

dvacore.dll photoshopdva 22.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 22.0.0

dvamediatypes.dll photoshopdva 22.0.0

dvametadata.dll photoshopdva 22.0.0

dvametadataapi.dll photoshopdva 22.0.0

dvametadataUI.dll photoshopdva 22.0.0

dvanet.dll photoshopdva 22.0.0

dvaplayer.dll photoshopdva 22.0.0

dvascripting.dll photoshopdva 22.0.0

dvatransport.dll photoshopdva 22.0.0

dvaui.dll photoshopdva 22.0.0

dvavulcansupport.dll photoshopdva 22.0.0

dynamic-torqnative.dll Unified Extensibility Platform uxp-6.5.1-1-ea444db

dynamiclink.dll photoshopdva 22.0.0

ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4

filterport.dll FilterPort 1.1 O

icucnv71.dll International Components for Unicode Build 14.0.04ee3a5

icuin71.dll International Components for Unicode Build 14.0.04ee3a5

icuuc71.dll International Components for Unicode Build 14.0.04ee3a5

igestep30.dll IGES Reader 9.3.0.113

ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)

ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)

ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)

ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)

ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)

ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)

ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)

ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)

ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)

ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)

ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)

ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)

ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)

ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)

ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)

ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)

ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)

ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)

ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)

ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)

ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)

JP2KLib.dll JP2KLib 2022/12/09-17:18:08 79.df433eb 79.df433eb

libeay32.dll The OpenSSL Toolkit 1.0.2v

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline

libzip.dll photoshopdva 22.0.0

LogSession.dll LogSession 8.2.0.16

mediacoreif.dll photoshopdva 22.0.0

Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b

mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1

MPS.dll MPS 2022/12/13-07:01:59 79.8193876 79.8193876

onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b

opencv_world452.dll OpenCV library 4.5.2

pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377

Plugin.dll Adobe Photoshop 2023 24.2

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130

PSCloud.dll 1.0.0.1

PSRes.dll Adobe Photoshop 2023 24.2

PSViews.dll Adobe Photoshop 2023 24.2

ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4

ssleay32.dll The OpenSSL Toolkit 1.0.2v

SVGRE.dll SVGRE 79.684b89e 79.684b89e

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline

TfKernel.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

VulcanControl.dll Vulcan Application Control Library 7.1.1.3

VulcanMessage5.dll Vulcan Message Library 7.1.1.3

WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0

WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151

wu3d.dll U3D Writer 9.3.0.113

Unified Extensibility Platform uxp-6.5.1-1-ea444db

UPIC 2.6.0

Required plugins:

Accented Edges 24.2 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 24.2 - from the file “Filter Gallery.8bf”

Average 24.2 - from the file “Average.8bf”

Bas Relief 24.2 - from the file “Filter Gallery.8bf”

BMP 24.2 - from the file “Standard MultiPlugin.8bf”

Camera Raw 15.3.1 - from the file “Camera Raw.8bi”

Camera Raw Filter 15.3.1 - from the file “Camera Raw.8bi”

Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”

Charcoal 24.2 - from the file “Filter Gallery.8bf”

Chrome 24.2 - from the file “Filter Gallery.8bf”

Cineon 24.2 - from the file “Cineon.8bi”

Clouds 24.2 - from the file “Clouds.8bf”

Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 24.2 - from the file “Filter Gallery.8bf”

Conté Crayon 24.2 - from the file “Filter Gallery.8bf”

Craquelure 24.2 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”

Crosshatch 24.2 - from the file “Filter Gallery.8bf”

Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”

Cutout 24.2 - from the file “Filter Gallery.8bf”

Dark Strokes 24.2 - from the file “Filter Gallery.8bf”

De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”

Dicom 24.2 - from the file “Dicom.8bi”

Difference Clouds 24.2 - from the file “Clouds.8bf”

Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”

Displace 24.2 - from the file “Standard MultiPlugin.8bf”

Dry Brush 24.2 - from the file “Filter Gallery.8bf”

Entropy 24.2 - from the file “statistics.8ba”

Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”

Extrude 24.2 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 24.2 - from the file “FastCore.8bx”

Fibers 24.2 - from the file “Standard MultiPlugin.8bf”

Film Grain 24.2 - from the file “Filter Gallery.8bf”

Filter Gallery 24.2 - from the file “Filter Gallery.8bf”

Fresco 24.2 - from the file “Filter Gallery.8bf”

Glass 24.2 - from the file “Filter Gallery.8bf”

Glowing Edges 24.2 - from the file “Filter Gallery.8bf”

Grain 24.2 - from the file “Filter Gallery.8bf”

Graphic Pen 24.2 - from the file “Filter Gallery.8bf”

Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”

HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”

HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”

IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”

IGES 24.2 - from the file “U3D.8bi”

Ink Outlines 24.2 - from the file “Filter Gallery.8bf”

JPEG 2000 24.2 - from the file “JPEG2000.8bi”

Kurtosis 24.2 - from the file “statistics.8ba”

Lens Blur 24.2 - from the file “Lens Blur.8bf”

Lens Correction 24.2 - from the file “Lens Correction.8bf”

Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”

Liquify 24.2 - from the file “Liquify.8bf”

Matlab Operation 24.2 - from the file “ChannelPort.8bf”

Maximum 24.2 - from the file “statistics.8ba”

Mean 24.2 - from the file “statistics.8ba”

Measurement Core 24.2 - from the file “MeasurementCore.8me”

Median 24.2 - from the file “statistics.8ba”

Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”

Minimum 24.2 - from the file “statistics.8ba”

MMXCore Routines 24.2 - from the file “MMXCore.8bx”

Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”

Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”

Neon Glow 24.2 - from the file “Filter Gallery.8bf”

Note Paper 24.2 - from the file “Filter Gallery.8bf”

NTSC Colors 24.2 - from the file “NTSC Colors.8bf”

Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”

OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 24.2 - from the file “Filter Gallery.8bf”

Palette Knife 24.2 - from the file “Filter Gallery.8bf”

Patchwork 24.2 - from the file “Filter Gallery.8bf”

Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”

PCX 24.2 - from the file “PCX.8bi”

Photocopy 24.2 - from the file “Filter Gallery.8bf”

Picture Package Filter 24.2 - from the file “ChannelPort.8bf”

Pinch 24.2 - from the file “Standard MultiPlugin.8bf”

Pixar 24.2 - from the file “Pixar.8bi”

Plaster 24.2 - from the file “Filter Gallery.8bf”

Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”

Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 24.2 - from the file “PBM.8bi”

Poster Edges 24.2 - from the file “Filter Gallery.8bf”

PRC 24.2 - from the file “U3D.8bi”

Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”

Radiance 24.2 - from the file “Radiance.8bi”

Range 24.2 - from the file “statistics.8ba”

Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”

Reticulation 24.2 - from the file “Filter Gallery.8bf”

Ripple 24.2 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 24.2 - from the file “Filter Gallery.8bf”

Save for Web 24.2 - from the file “Save for Web.8be”

ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”

Shear 24.2 - from the file “Standard MultiPlugin.8bf”

Skewness 24.2 - from the file “statistics.8ba”

Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 24.2 - from the file “Filter Gallery.8bf”

Solarize 24.2 - from the file “Solarize.8bf”

SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”

Spatter 24.2 - from the file “Filter Gallery.8bf”

Spherize 24.2 - from the file “Standard MultiPlugin.8bf”

Sponge 24.2 - from the file “Filter Gallery.8bf”

Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”

Stained Glass 24.2 - from the file “Filter Gallery.8bf”

Stamp 24.2 - from the file “Filter Gallery.8bf”

Standard Deviation 24.2 - from the file “statistics.8ba”

Substance NO VERSION - from the file “MaterialFilter.8bf”

Sumi-e 24.2 - from the file “Filter Gallery.8bf”

Summation 24.2 - from the file “statistics.8ba”

Targa 24.2 - from the file “Standard MultiPlugin.8bf”

Texturizer 24.2 - from the file “Filter Gallery.8bf”

Tiles 24.2 - from the file “Standard MultiPlugin.8bf”

Torn Edges 24.2 - from the file “Filter Gallery.8bf”

Twirl 24.2 - from the file “Standard MultiPlugin.8bf”

U3D 24.2 - from the file “U3D.8bi”

Underpainting 24.2 - from the file “Filter Gallery.8bf”

Vanishing Point 24.2 - from the file “VanishingPoint.8bf”

Variance 24.2 - from the file “statistics.8ba”

Water Paper 24.2 - from the file “Filter Gallery.8bf”

Watercolor 24.2 - from the file “Filter Gallery.8bf”

Wave 24.2 - from the file “Standard MultiPlugin.8bf”

WIA Support 24.2 - from the file “WIASupport.8li”

Wind 24.2 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 24.2 - from the file “WBMP.8bi”

ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.6.1.2 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.6.1\"

CDO: 1.138.1

CmdN: 1.18.5

CDP: 1.162.1

Projects: 1.7.0

Loaded at: 188 ms - launch time impact: 0 ms

ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"

Loaded at: 7817 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"

Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

Loaded at: 190 ms - launch time impact: 0 ms

Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

Loaded at: 191 ms - launch time impact: 0 ms

Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"

Loaded at: 7441 ms - launch time impact: 0 ms

CC Libraries Panel (Prepared) 3.23.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\"

CAPTURE: 2.0.41 STOCK: 4.0.2

Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"

Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"

Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"

Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"

Loaded at: 7818 ms - launch time impact: 0 ms

Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"

Loaded at: 7819 ms - launch time impact: 0 ms

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Photoshop User Diagnostics (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\user-diagnostics/"

Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 6779 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 6780 ms - launch time impact: 0 ms

Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"

Loaded at: 7821 ms - launch time impact: 0 ms

Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"

Scan time: 0 ms - entries: 26

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\index.html”

com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\extensions\stock-panel-licensing\index.html”

com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\extensions\capture\capture.html”

Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\manager.html”

Installed TWAIN devices: NONE

Kevin Stohlmeyer

Community Expert

Hi @Zach30298711wx4q have you tried updating to the latest Photoshop build?

When you reset your preferences, did you follow the guidelines in the link below?

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
If you cannot update and resetting preferences manually did not resolve, try going to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded