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"ERROR: Could not complete your request because of a program error"

New Here ,
Aug 25, 2021 Aug 25, 2021

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Literally since v22.01 i am struggling with this error, everyday i have to uncheck my GPU Settings or the "Enable Generator" to open any archive or close Photoshop, but when i disable it everything becomes so slow and its a pain for me to work with this kind of slowness.

 

I did everything that the guide sugests but didnt work for me, so im putting down the LOG from the error down below.

 

  • Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF656B64652 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF655013D54 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6550132B9 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF65446F544 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF65446F181 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF65446F3A1 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF65446F1A1 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF65447B79D base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF655056C35 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF655059708 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF65505914B base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF655033069 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF652AB6E09 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF652AB6EA6 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF652AAA6F8 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF652AC1191 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF652D4A065 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF652AACDEB base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF652D0A512 base: 0x00007FF6525D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF850A27034 base: 0x00007FF850A10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF851962651 base: 0x00007FF851910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 26, 2021 Aug 26, 2021
In a first step I would reset the Photoshop preferences.  https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences  Is you system up-do-date, especially the graphic driver? Please check.    If this doesn't help, please give us more informations including the following :  Operating system and version number  What you were doing when the problem occurred 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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In a first step I would reset the Photoshop preferences. 

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences 

 

Is you system up-do-date, especially the graphic driver? Please check. 

 

If this doesn't help, please give us more informations including the following : 

Operating system and version number 

What you were doing when the problem occurred 

 

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