Inspiring

Answered

"Export Save for Web (Legacy)" no longer working

Forum|Forum|5 years ago
March 14, 2021
5 replies
7792 views

Was upgraded to Photoshop 22.3.0 a couple of days ago & now can no longer "Export Save for Web (Legacy)". Every time I try, a popup error box says "This operation can not be completed.". I am running Windows 10. I have tried to research this online & have not been able to find an answer that works for me. Help!

Problem or error

This topic has been closed for replies.

Correct answer Akash Sharma

Hi there,

This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

Akash SharmaCorrect answer

Legend

Hi there,

This issue should be fixed in the Photoshop 22.3.1 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 22.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

F

fafa5EAD

Participant

Anyone can help me to fix this issue. Save for web (legacy) can't be clicked

BrettN

Community Manager

This probably relates to my issue, which remains. I often produce astro images that are very large TIFF's and 16 bit. I like save-for-web because it will let me simultaneously reduce the size to a tiny fraction, change color space and bit depth for jpg.

I really thought this worked well once upon a time, but in the last year or so (very vague on that) it will hang for long periods of time, like 30-60 minutes, as soon as you enter the option. I think it's trying to do some display at full resolution as a preview.

The regular export option doesn't maintain metadata, which is JUST SO WRONG.

The alternative appears to be to actually reside and convert and save-as., then re-open the original for further editing. Not hard exactly, but tedious (and hope you never make a mistake and SAVE).

I just did an experiment -- a 9313x6208 pixel tiff, if you use export-as, popped up in about 3 seconds. The save-for-web is still sitting there, hung after 4 minutes. It's actually hung, you cannot cancel, you must simply wait or kill photoshop. It will eventually come up, but (a) why is it SOOOOOO much slower than export, and (b) why is there no option for cancel, or maybe a way to default to no-preview until you set a size, or whatever it takes not to just sit there for what can be an hour.

Save for Web is a very old part of Photoshop. We list it as "Legacy" because we have not updated it to modern specs, which is why it is so slow. Export As is the modern replacement. In most respects it surpasses Save for Web, but there are still a few features it is missing (to be added in the future), and is why we still keep Save for Web around.

Safe for Web was made to help balance size and quality in files that will be downloaded on dial-up internet (yes, that is how old it is). It does not handle large images well and it must build a preview before the dialog appears (both due to the older technology it is built from). Export As pops up a dialog first, allowing you to cancel before the preview is complete, and handles much larger files.

Export As does allow you to keep some metadata, but it's job is still to optimize images for the internet. We didn't keep the "All" metadata option largely due to a lack of demand. Copyright info is generally all that is needed. We recently made a big update to Export As though, rebuilding it to modern code standards. This laid the groundwork for our next step: feature parity to Save for Web (so we can eventually remove it). We don't currently have a timeline, but the All metadata option could be coming soon.

Save As/Save As a Copy is the intended workflow in this situation. However, it does not offer the option of changing the size or color of the image. It does do the bit conversion automatically when you save as JPEG. Using Edit > Convert to Profile is the more powerful option as it gives you full control of the conversion (get to pick the exact profile, not just sRGB, as well as the conversion method for out of gamut colors).

If you are following this workflow a lot, the best thing would be to build an action to fully automate the process. You could essentially have a one-click option to complete all steps, making it even more efficient and powerful than Save for Web or Export As.

pixxxelschubser

Community Expert

Works for me without problem with PS 22.3.0 Win 10

L

Linwood Ferguson

Known Participant

Same problem here, it will occasionally appear to finish, but just sits there apparently hung. It's much more capable normally than the new export options and I use it a lot. Well, I did. The little hint to use the other at the top is frankly more annoying than helpful since you can't actually aport it. Right now I'm going to lose 30 minutes of editing if I abort it, so hoping it will eventually come up and work.

If I were the suspicious type I would think this was motivational slow down. 😞

E

eyeland99Author

Inspiring

Sounds like a different result than mine. I get an immediate popup error message, no hang.

L

Linwood Ferguson

Known Participant

Interesting, mine this time seemed forever, I just killed it after 20 minutes or so (and lost my edits). A couple days ago used it and it finally came up after maybe 10 minutes of churning for the initial display. I did an export as and it worked, but that is SOOO limited in comparison, notably as mentioned it doesn't seem to do gif's, which is why I often drop into photoshop.