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Black Cat Imaging
Black Cat Imaging
Participating Frequently
May 19, 2023
Question

"Learn More" dialog is killing my workflow

  • May 19, 2023
  • 5 replies
  • 1538 views

Hi,

20+ year PS veteran here, who is finding it super frustrated that dialog boxes no longer allow me to hit escape to get out of them. For instance, if I click on a layer to make a selection, I get a dialog that says "Warning: No Pixels Are Selected". A common way for me to see if there is anything on a layer, and if there wasn't, in the past I could hit cancel and the dialog goes away. Now it goes away and opens an Adobe Learning Page on my web browser. I hit CANCEL, not LEARN MORE.

If I click on a smart object with say the clone tool, I get a dialog, that has three buttons, OK, Cancel, and Learn More. If I hit escape, expecting it to cancel, it pulls up my browser, puts an annoying web page on it and then rasterizes my layer for me when I told it to escape which means Cancel.

I don't need to "learn more". What I need is to have photoshop work as it has for decades. Is there a way to turn this off?

 

PS 24.0.1

MacOS 13.2.1

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5 replies

Conrad_C
Community Expert
Conrad_CCommunity Expert
Community Expert
May 24, 2023

I have tried Photoshop 24.4.1 and 24.5, and I cannot make this problem happen on two different Macs running macOS 13.4 and macOS 12.6.6.

 

I created a Smart Object and clicked the Spot Healing Brush tool on it. Of course, I do get the alert message with the three buttons. But this is what happens:

 

If I press Return, I get the macOS standard action of applying the default button, “OK”, which rasterizes the layer.

If I press Esc, I get the macOS standard action of applying the “Cancel” button, which dismisses the alert and does not rasterize the layer.

If for the “Learn More” button I use the common shortcut of pressing the first letter of a button, in other words if I press the L key, then the Learn More button highlights and it opens the Adobe help document for rasterizing a layer. The layer in the Photoshop document is not rasterized.

 

All of this is as expected. Nothing seems to have changed.

 

If I try the Clone Stamp tool, the alert has only the Learn More and OK buttons, but again, everything is as expected: Esc does nothing because there is no Cancel button, Return applies the OK button, L applies the Learn More button, all Mac standard. Layer is not rasterized.

 

I can’t explain what is going on in your Mac except possibly some utility software might have been installed that is remapping the keys. But nothing seems to have changed in Photoshop itself.

    Black Cat Imaging
    Black Cat ImagingAuthor
    Participating Frequently
    May 23, 2023

    Thanks for all your replies, I have updated to the latest version (24.5.0) and hitting ESC on some dialogs now works normally, but others it is still broken. Thankfully it no longer brings up a web browser page, it just makes an error sound and does not do anything, so I must hit Enter.  

    I do not understand why Adobe has to make fundimental changes to the way PS has functioned for decades. And the ESC key is an OS wide standard function. C'mon Adobe, you can do better than this. You can add things to dialogs without changing the way things have worked forever, and still add functions. There are thousands and thousands of us who have been using your products for decades, who just want things to work as they have. Every time you change something that alters how things work, we all go through the process of tyring to find out why and some of us spend time here on this forum trying to just make it work as we expect it to. Time is money and in this indrustry, it costs me time where I am not making money to try to diagnose your UI changes. Enough is enough.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    May 23, 2023

    Have you tried creating a new account and seeing if the problem is still there?  If there is something in your user  account blocking normal functions, this would be a way to isolate it.

     

    Also I was not seeing the new adjustments panel on 24.5 and tried the usual steps. signing out and signing back in solved the issue. May or may not work, but costs nothing to try.

     

    Also look at this: https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

      Black Cat Imaging
      Black Cat ImagingAuthor
      Participating Frequently
      May 23, 2023

      This is not a problem with my account or my PRAM.

      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      May 19, 2023

      Well I did bring up the dialog and Esc does work. I have 24.4.1 under MacOS 12.6.5.
      Since these dialogs are hard-wired and there is no option to disable "learn more", you can try updating to 24.4.1 or see if a Preferences reset clears it.

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        May 19, 2023

        If "OK" is highlighted, just tap Enter on your keyboard.

          Black Cat Imaging
          Black Cat ImagingAuthor
          Participating Frequently
          May 19, 2023

          Thanks. This may seem to be the obvious answer but this does not address my issue. Of course I could hit enter on a highlighted dialog. What I am asking for is a way to dissable an annoying "feature" that has disabled my workflow. Escape key is a universal, cross platform way to get out of a dialog. I don't want PS to launch a website so I can "Learn More" when I already know how to use PS. How would you like it if Adobe changed a common key had had it lauch a tutorial every time you hit it?  Even on dialogs with Cancel as an option is doing this. It's so frustrating....

          TheDigitalDog
          TheDigitalDog
          Inspiring
          May 19, 2023

          Something is wrong on your side: "Warning: No Pixels Are Selected", I hit Escape, and it's gone. No web page or Learn More is shown. PS doesn't launch any web page or otherwise. 

          Maybe reset your preferences. What you report isn't normal, nor can I replicate it. 

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            c.pfaffenbichler
            Community Expert
            c.pfaffenbichlerCommunity Expert
            Community Expert
            May 19, 2023

            esc works as expected here (24.4.1 on Mac OS 13.3.1); have you tried using cmd-. instead? 

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