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Participant
Aug 28, 2013 7:12 PM UTC
Answered

"...not a valid Photoshop document" error when opening Mac cc file on PC

I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted. Anyone know how to fix this?

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teknishn-dfwcpCorrect answer
Participant
Apr 12, 2014 6:16 PM UTC

I know this thread is a bit old, but I wanted to share my experience and solution in case anyone else runs into this.

The other day, I spent many hours editing some photos for a client. I saved them all and closed Photoshop. When I tried to open the .PSDs, they all came up with this "Not a valid Photoshop document" error. I was freaking out. I could see the thunmbnails and previews with the MacOS Finder and could see the images just fine in Lightroom, but couldn't open them in Photoshop CC.

Finally, I remembered that these were NOT supposed to be .psd files! They were supposed to be TIFFs. What happened was, when I edited them from within Lightroom into Photoshop, they opened as TIFFs. However, when I did "save as", I wanted to name them similarly to some other files I had. I clicked on one of the existing files to copy the file name in the Save As dialog to make it easier to name the new file I was saving, but I didn't realize it was changing the file extention from ".tif" to ".psd" as well. The older MacOS (version 9 and earlier) didn't rely on file extensions fo identifying file types, so it didn't hit me right away that this would be the problem. When I changed the incorrect .psd file extension to .tiff, the files opened in Photoshop just fine.

SO... if you run into this "Not a valid Photoshop document" error, try figuring out if it's actually another file type (.jpg, .tif, .png, etc) by either getting the file info from another program or just experimenting with different file extensions. Chances are good that your file isn't actually corrupt, but just named improperly!

30 replies

rubena15037676
Participant
Dec 9, 2020 7:44 PM UTC

This worked for me.  I tried several things, but simply changing the extension to .tiff allowed me to open the file with all the layers intact.  I was worried I would have to recreate the file.  Thank you for the solution!

 

My system is a macbook pro running photoshop CC

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Participant
Sep 23, 2020 6:55 PM UTC

I had the same error but instead i turned the psd to PDF, i wanted to turn them into layers, i was teleported to import pdf, i thought i was gonna fix it, insted its just an image that i cannot edit

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Participant
May 19, 2020 1:25 AM UTC

sorry, i still cannot fix that problem..

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Known Participant
May 3, 2020 3:54 PM UTC

Thank you very much! I could not understand why Adobe Bridge could open a beautiful set of red seed pods, but Photoshop could not. I changed the file extension to tif, and all the work on that photograph reappeared. Thank you very much.

 

Phil

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laurenrogersdesign
Participant
Nov 26, 2019 5:59 AM UTC

Thankyou! You've saved my life over 5 years later 🙂

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Participant
Jan 17, 2020 1:41 PM UTC

I work off Dropbox and usually never have an issue but if Smart Sync is turned on there's a chance your file is set to online only, instead of local.

At least for me, Photoshop wouldn't read the file but as soon as I right clicked on the file->Smart Sync->Local, it was all good.

 

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Participant
Nov 1, 2019 8:23 AM UTC

Worked for me. Thank you.

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Participant
Oct 27, 2019 6:13 PM UTC

I just switched to the new OX: Catalina. When I open a recently made psd (which I only use next to jpg) I have the same problem. I tried to re-safe it in psd, but it doesn't work. So my filetype is for sure psd and I don't know how to solve it. 

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Participant
Aug 23, 2020 7:00 PM UTC

Same. I know they were PSD files, not tiffs.

 

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Participant
Feb 1, 2019 10:58 PM UTC

If this happens so much, can you guys have a more specific and helpful error prompt when it happens?

Thanks!

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Participant
Oct 20, 2019 3:30 PM UTC

Could not complete your request because it is not a valid Photoshop document.

 

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jilltrujill
Participant
Aug 15, 2018 1:42 PM UTC

Im having the same problem but the file in question is an actual psd file that i created and edited several times without any problem until yesterday when i tried to open it and the error message popped up. The file extension says "Adobe photoshop image.18" but so do all my other psd files (i am able to open all those files without any problem though) I am working on a pc and the files dont show the extension in the name so I cannot just retype the extension from .psd to .tif. is there another way to do this?

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Participant
Mar 28, 2018 8:19 PM UTC

Not true.  I have a bunch of PSD files that have worked for ages.  I recently had to re-build my computer, and now I get that error with ALL my PSDs, which open fine on other machines

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Participant
Oct 27, 2019 6:23 PM UTC

Same! Can please someone help?

 

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