"OpenCL unavailable" and can't use Photoshop

Forum|Forum|4 years ago
December 3, 2021
3 replies
43179 views

Hi there.

When I try to use Photoshop,this message appears and cannot use Photoshop.

How can I solve this problem?

This is my computer.

The Intel Graphics driver should be the latest one.

Windows 10 Pro, 20H2

Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.71 GHz

64,0 GB

Intel(R) HD Graphics 530
NVIDIA Quadro M4000M

Any help is very appreciated.

Thanks in advance.

Windows

This topic has been closed for replies.

J

Jackie24145574anns

Participant

When I open photoshop, I get the following message... how do I fix this?

H

Hugo25883560yoku

Participant

Very annoying problem with little content on the internet ... How I solved it here:

In the BIOS of the motherboard it is configured so when you plug a video card (graphics processor) it stops using the internal graphics processor (intel)..

In some cases it solves just by disabling the intel graphics processor..

With me it was the opposite..

1- Uninstall the Nvidia driver

2- Go to the motherboard Bios and activate the configuration that allows you to use 2 graphics processors
"internal graphics " change from "auto" to "enabled"

3- When I turned on the pc the Nvidia driver installed itself and the problem was solved!

Problema bem chato pouco conteudo na internet ...Como eu resolvi aqui:

Na Bios da placa mãe esta configurado para quando voce pluga uma placa de video(processador grafico) ela para de usar o processador grafico interno (intel)..

Em alguns casos resolve justamente desativando o processador grafico da intel ..

Comigo foi ao contrario..

1- Desistalar o driver da Nvidia

2- Vai na Bios da placa mãe e aciona a configuração que permite usar 2 processadores graficos
"internal graphics " mudar de "auto" para "enabled"

3- Quando liguei o pc o driver da Nvidia instalou sozinho e o problema foi resolvido!

M

MSPalazzuoli

Participant

When there is no second graphics processor option in the bios, this solution is not useful. In the case of NVidia, in the Geforce Experience application, going to Check for Updates and selecting and installing the Studio Driver will enable OpenCL.

Ged_Traynor

Community Expert

Hi

Did you update the GPU driver from the Intel website

https://www.intel.com/content/www/us/en/support/detect.html

Also have you installed the latest driver for the Nvidia GPU

https://www.nvidia.com/Download/driverResults.aspx/183584/en-us

Take a look here, especially sections 7 and 8

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

S

Shawn23030791wsq3

Participant

So I'm having the same problem, but on a Mac, with an AMD Radeon Pro 555 processor. My system OS is up to date, and Maybe I read incorrectly, but i'm pretty sure the driver is supposed to update with my OS. I have no clue how to remedy this, and i've been searching for a few hours. Any help would be appreciated