"Shared with you" not working?

Forum|Forum|1 year ago
May 2, 2024
5 replies
550 views

Is anyone else experiencing issues with the "Shared with you" feature? I've been attempting to exchange files with my team members for collaborative work, but the files I share aren't appearing for them, and vice versa. It's frustrating. Can anyone relate?

This topic has been closed for replies.

M

Maestro SplinterAuthor

Participating Frequently

Thanks! i have "Creative Cloud All Apps Plan" The problem still persists

Bojan Živković11378569

Community Expert

Everything works fine from my testing. My friend received email with option to acess file or to download PNG/PSD.

M

Maestro SplinterAuthor

Participating Frequently

The hiccup isn't with the email itself, but with the 'Shared with you' tab in Photoshop or Adobe Cloud. Your friend won’t be able to spot the file there. I've been on the line with an Adobe tech all morning, and even after a bunch of tests on my computer and theirs, we’re still scratching our heads for a fix. Fingers crossed they'll crack it soon!

Bojan Živković11378569

Community Expert

I am checking on my end. What subscription do you have?

M

Maestro SplinterAuthor

Participating Frequently

Sure! Photoshop v25.7.0 on Windows.

1. Open Adobe Creative Cloud.
2. Navigate to 'My Files'.
3. Right-click on a .psdc file and select 'Share'.
4. Enter the team member's email.

Expected Result: Photoshop should successfully share the file with the team member.
Actual Result: Photoshop does not share the file.

Thanks in advance!

Bojan Živković11378569

Community Expert

Can you describe steps and actual result vs expectations?

M

Maestro SplinterAuthor

Participating Frequently

It's happening again, does it happen to anyone else? 🤔 🤔

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded