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"Shared with you" not working?

Community Beginner ,
May 02, 2024 May 02, 2024

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Is anyone else experiencing issues with the "Shared with you" feature? I've been attempting to exchange files with my team members for collaborative work, but the files I share aren't appearing for them, and vice versa. It's frustrating. Can anyone relate?

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iPadOS , Windows

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Adobe
Community Beginner ,
May 06, 2024 May 06, 2024

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It's happening again, does it happen to anyone else? 🤔

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Community Expert ,
May 06, 2024 May 06, 2024

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Can you describe steps and actual result vs expectations?

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Community Beginner ,
May 07, 2024 May 07, 2024

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Sure! Photoshop v25.7.0 on Windows.

1. Open Adobe Creative Cloud.
2. Navigate to 'My Files'.
3. Right-click on a .psdc file and select 'Share'.
4. Enter the team member's email.

Expected Result: Photoshop should successfully share the file with the team member.
Actual Result: Photoshop does not share the file.

Thanks in advance!

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Community Expert ,
May 07, 2024 May 07, 2024

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I am checking on my end. What subscription do you have?

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Community Beginner ,
May 08, 2024 May 08, 2024

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Thanks! i have "Creative Cloud All Apps Plan" The problem still persists

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Community Expert ,
May 08, 2024 May 08, 2024

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Everything works fine from my testing. My friend received email with option to acess file or to download PNG/PSD.

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Community Beginner ,
May 08, 2024 May 08, 2024

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The hiccup isn't with the email itself, but with the 'Shared with you' tab in Photoshop or Adobe Cloud. Your friend won’t be able to spot the file there. I've been on the line with an Adobe tech all morning, and even after a bunch of tests on my computer and theirs, we’re still scratching our heads for a fix. Fingers crossed they'll crack it soon!

 

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