"Shared with you" not working?

[Maestro Splinter]

Is anyone else experiencing issues with the "Shared with you" feature? I've been attempting to exchange files with my team members for collaborative work, but the files I share aren't appearing for them, and vice versa. It's frustrating. Can anyone relate?

[Maestro Splinter]

It's happening again, does it happen to anyone else? 🤔

[Bojan Živković]

Can you describe steps and actual result vs expectations?

[Maestro Splinter]

Sure! Photoshop v25.7.0 on Windows.

1. Open Adobe Creative Cloud.
2. Navigate to 'My Files'.
3. Right-click on a .psdc file and select 'Share'.
4. Enter the team member's email.

Expected Result: Photoshop should successfully share the file with the team member.
Actual Result: Photoshop does not share the file.

Thanks in advance!

[Bojan Živković]

I am checking on my end. What subscription do you have?

[Maestro Splinter]

Thanks! i have "Creative Cloud All Apps Plan" The problem still persists

[Bojan Živković]

Everything works fine from my testing. My friend received email with option to acess file or to download PNG/PSD.

[Maestro Splinter]

The hiccup isn't with the email itself, but with the 'Shared with you' tab in Photoshop or Adobe Cloud. Your friend won’t be able to spot the file there. I've been on the line with an Adobe tech all morning, and even after a bunch of tests on my computer and theirs, we’re still scratching our heads for a fix. Fingers crossed they'll crack it soon!