Inspiring

Question

"Sticky" Modifier Keys

Forum|Forum|4 years ago
April 26, 2021
16 replies
6701 views

Anyone else having problems with modifier keys sticking? For example, when you press and hold the option/alt key to use the eyedropper while using a brush 50% of the time it stays on the eye dropper even when you release option/alt key. I'm using a Mac and no, I don't have "Enable Sticky Keys" or "Enable Slow Keys" checked off in Preferences > Accessability > Keyboard.

It started happening after the lastest Photoshop CC 21 update, 22.3.1

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T

top10man

Participating Frequently

It's definitely some sort of Photoshop/macOS bug as I am experiencing the same issue. I've tried installing older and older versions of Photoshop (I'm now at ver. 22.2 but it's still happening). I'm beginning to think it is more of a Big Sur issue with Photoshop.

Jeff Arola

Community Expert

It's just a diagnostic step.

If it makes a difference that gives adobe some info to figure out how to solve the issue in an update.

You can always turn the Use Graphics Processor back on.

jfi0rin0Author

Inspiring

Hey Jeff,

I tried working without the GPU for about 10 minutes. I didn't experience any sticky modifier keys, however I did experience a massive slow down in performance, especially while working on a semi-large file (490 MB). There was also a small delay when pressing a modifier key (option key for eydropper tool while using the brush tool).

Jeff Arola

Community Expert

You can report your findings over here where adobe wants bugs written up and see what they say:

https://feedback.photoshop.com

Jeff Arola

Community Expert

Does going to Photoshop>Preferences>Performance, unchecking Use Graphics Processor and restarting photoshop make any difference?

jfi0rin0Author

Inspiring

Hey Jeff,

Thanks for your reply!

I'm a bit hesitant to change that setting, as I am an illustrator and I rely heavily on painting digitally as a professional artsit, so I prefer to have an advanced drawing mode enabled. I guess it wouldn't hurt to try, but this would not be an efficient solution just for finicky modifier keys.

Michael Bullo

Community Expert

While this will sound like a dumb question, could you actually have "sticky keys"? As in, could you have a physical issue with your keyboard?

The Creative Cloud app allows for multiple versions of Photoshop to be simultaneously installed. Do you have this problem now while using an earlier version of Photoshop.

jfi0rin0Author

Inspiring

No, my keyboard is just over a year old. If the key itself were sticking I'd know. It's just Photoshop having the issue. Illustrator works fine. I did notice this was an issue with many user several years ago but I don't know if they ever found a solution either.

I don't have any other version of PS installed. Just the most recent.

Michael Bullo

Community Expert

Good to hear. Best of luck finding a solution.

Jeff Arola

Community Expert

Which version of macOS are you using?

Is your Mac an M1 or Intel?

jfi0rin0Author

Inspiring

I'm on a Mac Pro.

OS Big Sur, 11.2.3.

3.3 GHz 12 -core Intel Xeon W.
32 GB 2933 MHz DDR4

AMD Radeon Pro 580X 8 GB.

So, it's definitely not my machine.

Jeff Arola

Community Expert

I would reset the photoshop preferences by going to Photoshop>Preferences>General, click on Reset Preferences On Quit and restart photoshop.

rterry1

Participating Frequently

I would reset the photoshop preferences by going to Photoshop>Preferences>General, click on Reset Preferences On Quit and restart photoshop.

I guess it would be expecting too much of Adobe to fix the fact that, apparently (except not really), their own app preferences are the cause of virtually every Creative Cloud bug in existence. I've seen this advice parroted in response to a litany of problems for many years now—alongside the ever-useless "well you shouldn't be working with design files stored on a network drive in the first place"—and at some point the finger needs to be pointed inward. At this point I only expect Adobe to get worse, and will be amazed if they ever improve again given their near-monopoly on the industry and clear disinterest in fixing their buggy software, but it would be a wonderfully pleasant surprise if this ever happens.

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