"You do not have an app compatible with this plugin installed" after using plug-in for 2 years

Question

A paid plug-in ive been using for a long time on photoshop (Shadowify 2) has suddenly disappeared from my workspace and now says "You do not have an app compatible with this plugin installed." when trying to re-install im upset because its something I always used it, I was even using it just a few hours ago. When i try to re-install plug-in it says "Compatible App Required" but everything is up to date. Manually dragging the .ccx plugin file into Photoshops Plug-in folder isnt doing anything either. Is there anything I can do to get my plugins back into photoshop? I use a Mac m1 aswell

Krew Visuals · Accepted Answer

The Adobe Exchange page shows compatibility with Photoshop 22.0 or higher... However, the last update was in June 2022. So if your Photoshop version is later than that there could be an unknown incompatibility. Again, my suggestion is to contact the developer of the plugin.

Everything has been solved now. After contacting Adobe Support they had me connect though the Adobe Help Screen Sharing app link and whatever magic he pulled off seemed to do the trick. Was really confused how the plugins randomly disappeared and couldnt be added back but everything seems to be back the way it was now. Thanks for advice

Stephen Marsh · Answer

Have you updated Photoshop in the last 2 years? What is the version compatibility for the plugin? This sounds like something you should be raising with the plugin developers.

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