carien b6795057

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Question

RAM issue

Forum|Forum|7 years ago
September 4, 2018
3 replies
773 views

I've been working on my home PC for ages with Photoshop.

Suddenly out of nowhere the program cannot do anything because I don't have enough RAM?!

According to my machine I have 3,8 Gig of usable RAM.

How can that not be enough?!

This topic has been closed for replies.

Community Expert

Community Expert

Can you show us a screen shot of your Preferences > Performance tab? It's very easy to do. Copy to clipboard with something like the Windows Scissors tool, and paste to this thread.

I wondered at first, if you were using an older version of Photoshop, and had opened the 32 bit version. That turned out to be not the case, but your problem is that 3.8Gb of RAM is absolutely not enough for current versions of Photoshop.

How much have you allocated to Photoshop in Preferences?

How much has that left for your operating system?

What are your scratch drive arrangements? With so little RAM, scratch space is going to be crucial.

You could save some time by opening Photoshop, and going Help > System info > Copy and paste to this thread. We'll have a much better idea what can be going on with your system then.

carien b6795057Author

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Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 47

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3059 MHz

Built-in memory: 3893 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

carien b6795057Author

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OK dont' worry...I figured it out with youtube and it's updating now. (creative cloud)

I'm holding thumbs!

Thanx everyone!!

c.pfaffenbichler

Community Expert

Community Expert

What do you even mean by

the program cannot do anything

Does Photoshop not start, does it fail later on, what exactly are the massages, …?

Please check this out

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

carien b6795057Author

Participating Frequently

I get this message when I try to save anything.

I.o.w. documents open and I can work on them, but as soon as I thry to 'save' or 'save as' it gives me this NEW message about the RAM.

c.pfaffenbichler

Community Expert

Community Expert

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

A

Anonymous

Hi

What version of Photoshop do you have, if it's pre CC2018 you may want to take a look here

Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

carien b6795057Author

Participating Frequently

Thanx, but this is not the issue...