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Liepinsh
Participating Frequently
April 18, 2023
Question

Re: Logitech Craft Keyboard Crown functionality

  • April 18, 2023
  • 3 replies
  • 3182 views

Got keyboard today. Contectual not working in Photoshop.
Support also could not helped me.

In illustrator all is working it is just in Photoshop.
I have latest:
Photoshop 24.3.0
Logi Options latest -10.00.75
M1 macbook air with cinema display - Ventura 13.1

Imstalled prifiles unninstaled, resterted photoshop, even computer.. nothing helps. Contextual is not working in photoshop. When in logi options app switching from contextual to zoom, then zoom is working using crown.. 

I boutht keyboird for using it contextualy ... Any help?

    This topic has been closed for replies.

    3 replies

    J
    john31378815rpuj
    Participant
    July 29, 2023

    Hello,

    Still no news? Facing the same issue... gosh.

    I'll also send a request to their client service...

    L
    LiepinshAuthor
    Participating Frequently
    July 30, 2023

    They got software update. But nothing changed.. even more they removed craft keyboard from store u can not find it anymore

    J
    john31378815rpuj
    Participant
    July 30, 2023

    I guess they will migrate the devices to their new Options+ software. But meanwhile the craft is still not supported...

     

    https://www.logitech.com/en-in/software/logi-options-plus.html#supported-devices

    "We will keep adding more devices to Logi Options+. So if your device is not supported yet, please stay tuned. You can use your device in Logitech Options until then."

    M
    michael_strachan99
    Participant
    July 10, 2023

    Hi, i just wondered if you had received a fix for this issue from Logi, as i have thr same problem..

     

    I have just moved my creative Cloud and Lightroom to a new Macbook Pro M2 Max and Lightroom and Photoshop are amazing on my new computer. I am running the latest versions of Lightroom and Photoshop. However, my Craft keyboard has issues with Photoshop not recognising the Crown (even after following the 'fix' of removing the Photoshop profile, with Photoshop not running). Lighteroom works fine with the Crown in contextual mode, but nothing seems to fix the Photoshop Crown issue. 

     

    Thanks

     

    Michael.

      L
      LiepinshAuthor
      Participating Frequently
      July 10, 2023

      Still nothing no any update of logitec soft support is silent not helping .. keyboard are collecting dust right now.. crown working in Illustratot but for photoshop contextual mode - NOOOOT..

        M
        michael_strachan99
        Participant
        July 16, 2023

        Thanks for replying.

         

        It's very dissapointing that a Logitech Craft keyboard, which costs as much as this device does and states Adobe Photoshop compatability with the CRAFT Crown, won't in fact work with the keyboard's Crown in Photoshop - it was a major factor in buying the keyboard for me too.

         

        COME ON LOGI - GET THIS SORTED!

         

        I'm going to reach out to Logi, via their support and log it as an issue, just so their helpdesk has visibility of this issue - I mean, the latest Macbook Pro, with the latest Adobe Photoshop installed - isn't supported by the Logi Keyboard, that is marketed (by Logi) as being compatible...

         

        Thanks again... 

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          April 18, 2023

          <moved from cc services>

          L
          LiepinshAuthor
          Participating Frequently
          April 18, 2023

          What is moved? In illustrator latest all functions are working

          L
          LiepinshAuthor
          Participating Frequently
          April 18, 2023

          The link was to a reddit thread where the OP states that Logitech was supposed to come out with a driver update to address but that was a year ago and no updates since. Have you contacted Logitech?


          Yes. they from chat where could not sudgest anything forwarded to email suport now ai am waiting any news from them.. it is redicilous.. on packaging is even that it supports Photoshop.. in the end i bought expensive keyboard with fancy volume up down. button, because my workflow is 99% in photoshop. 

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