Remove background isn't removing the background

[Grafenauer]

I've followed the instructions to remove a background (white background of a headshot - should be easy) but all I get is a mask and no transparent background (the goal).

In searching for possible answers, I've found instructions to go to Properties > Artboard and set it to transparent but I don't see Artboard anywhere in the properties panel.  Or anywhere else for that matter (where I can set "transparent").

What am I missing please?

Thanks for any help.  

[Trevor.Dennis]

If you show us a full res screen shot of your workspace showing the image and layers panel, I am sure we'll be able to work it out.  You mention having a mask, but no transparency, so do you have a layer below the masked layer that is covering the transparent background?  The screen shot will make it clear.

[Grafenauer]

This is what I see...

[Kevin Stohlmeyer · Accepted solution]

@Grafenauer go into your Settings/Transparency and Gamut. Make sure they are set to Medium grid colors.

[Grafenauer]

Ta Da!   You are my Photoshop hero!  I knew it had to be a setting somewhere but just couldn't figure it out.

Thank you so much!  Very much appreciated.

Cheers!

[Dynamic Code]

I'm having the same problem, but the Gamut fix didn't work for me. Clicking remove background just adds a mask, but doesn't remove any background. Clicking "Select subject" also doesn't select the subject so I think there's something not working with subject selection which is making it harder for photoshop to remove the background. 

[CPSDAVIDC]

Still Not Working