Remove Background problem

[Juxhine]

Hello everyone,

I am the coach of a soccer team. We took photos at the start of the season - I used the “AI” option to remove the background from some of the posters, for example. This always worked perfectly - now, after reinstallation, unfortunately no longer.

I've attached a picture of what it looks like before and what PS cuts out.

I also think the green areas are clearly identifiable and, as I said, it has always worked smoothly with exactly these images. Can anyone help me here?

KR
Julian

Julian

[Myra Ferguson]

Using the Remove Background Quick Action in the Properties panel (Window > Properties) on the unlocked layer, this is what I got in Photoshop 25.11.0:

[Juxhine]

I am using exactly this (on the quick Panel) and getting another result - In this pictur it is removing everything:

[Myra Ferguson]

Hmm... I get the same result as I previously got when I use Remove background from the Contextual Task Bar. 

You might try restarting Photoshop and possibly resetting your preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[Juxhine]

I resetted my preferences (even if ps was installed a few hours before). Unfortunaly the "remove background" is still not working. I also restarted photoshop and the pc. Its totally strang.

[Jennycaa]

You can use the Adobe Express online image background removal tool to completely and accurately remove the backgroun from the image:

https://new.express.adobe.com/home/tools/remove-background

Here is the image with background removed by Adobe Express online image background removal tool :

[Juxhine]

Thank you very much! That helps for a quick resolve. But I really want the function delete background in PS to work again.

[Myra Ferguson]

I'm not seeing any reports of known issues with removing the background.

You might check that your computer meets the minimum system requirements:

https://helpx.adobe.com/photoshop/system-requirements.html

Because you noticed Remove Background not working after a new install of Photoshop, it sounds like it could be an installation issue. Try uninstalling Photoshop and then reinstalling it.

If the background removal still doesn't work, then you might try using the Adobe Creative Cloud Cleander Tool and then reinstalling:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Juxhine]

I will try that tommorow, thank you very much. Its kind of akward that it doens´t work in PS or in PS Beta. Im so confused...