remove tool crashes ps 2025

[themandarin1]

hi,

from lightroom classic I open a jpeg image into photoshop 2025. I use the remove tool to remove distractions with Ai on auto. it starts the process then Ps crashes. I tried other pictures from lightroom and same issue. i reinstalled ps 2025 but no change.

any ideas ?

thank you

[Sameer K]

Hey, @themandarin1. Welcome to the community! It sounds frustrating to encounter that error repeatedly. Please provide the System Info from Photoshop. You can find it by going to Help > System Info and copying the details here.

If you see a crash report, please check 'Adobe may contact me for fixes and workarounds,' add your Adobe ID & submit the crash report to us. 

Try this in Photoshop:

Go to Edit > Preferences > Image Processing > Select "More Stable" mode for the Remove Tool

Save & relaunch Photoshop and check if that helps.

Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[glo_0480]

Hello @Sameer K I also have the same problem and it has not be solved by changing Image Processing to be "More Stable". Do you have any other suggestion?

Thank you!

[matthewb69224364]

I am having the same issue, since updating to 2025 I use the remove tool and it crashes PS, it is very frustrating because it is a tool I use often.

[Steven L Gotz]

I have the same problem with the released version of Ps. The Beta is not loaded. 

I guess we stop using the Remove tool until it is fixed.

[Rinske2020]

I have the same issue with Photoshop Elements 2025. The moment you select the remove tool the editor will crash. Even after reinstalling PSE2025, restarting PC.

[Derek Cross]

Rinske2020 – please post in the Photoshop Elements forum:

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_repl...

[Steven L Gotz]

Just FYI,
Right after complaining about the crashes, my Norton warned me about an outdated graphics driver. The crashes stopped after the upgrade. So check your graphics drivers.

[cygilbert]

Sameer is right, although as of November 2024, what works on my system for this problem is:

Click Photoshop in the top left-hand corner > Settings > Image Processing > Select "More Stable" mode for the Remove Tool 

Save and relaunch Photoshop. 🙂
 

[stevew17473063]

This work around works for me also, just be sure to restart photoshop 🙂 Thank you for this 🙂

[eamonyates]

This appears to have helped for me. Crashed 3 times today when using the remove tool and after switching this over its not crashed yet. Hopefully it stays that way.