Participating Frequently

Question

Remove Tool "This Feature is not available at this time" error [Aug 3]

Forum|Forum|8 months ago
August 3, 2025
3 replies
3295 views

Getting an Orange Box Error when using the remove tool intermittently. It will create a new layer to allow the removal of blemishes and distractions etc, however, it will also throw up the error "This Feature Is Not Available In Your Region At This Time" error message and prevent's removal , which is not correct! I am in the United Kingdom and have full use of this feature!

paulk55926754

Participant

Im in UK and getting same message inspite of it being available in the past

Dark Passenger

Participant

Same here! For such a useful tool it shameful Adobe would not fix this quickly!

kglad

Community Expert

assuming ps because of past posts.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

Sameer K

Community Manager

Hey, @AGDunbar. Welcome to the Photoshop Community. I'll need more information to help you figure this out.

Does it behave as mentioned after a specific set of steps? What troubleshooting steps have you tried already?

Please share more details, such as the specific app, its version, operating system info, and screenshots.

At this point, the information we gave is too limited for us to help you.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

D Fosse

Community Expert

I reverted back to 26.8.1 and not having any issues.

Then do a full reset of preferences. Go into your user account and move the whole "Photoshop 2025 Settings" folder to your desktop. This returns the application to out-of-the-box factory state. Save out your actions/brushes/etc first.

The preferences contain a lot more than your own user settings. It's the whole application configuration, including lots of hidden and system-dependent parameters. Preferences are rewritten on every application exit and are prone to corruption from irregular shutdowns. Corrupt preferences tend to look like application bugs and are frequently interpreted as that.

kglad

Community Expert

what app?

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