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Andre_27
Inspiring
October 9, 2023
Answered

Remove Tool strange results

  • October 9, 2023
  • 3 replies
  • 1812 views

Hi there...

Suddendly, the remove tool seems to be "broken": please see attached image.  Help 🙂

As suggested in an other thread I reset tool preferences and program references, but still not working...

BR Andre

Correct answer Andre_27

Interesting.  Actually, I just now updated my System to Ventura, and it seemes it did it for Photoshop/ the Remove Tool. Unfortunately I can't crosscheck if the Image Processing Setting would have worked...

3 replies

Known Participant
November 21, 2023

Summary: Both my Ps 2024 (rel. 25.0) and my Remove Tool "broke" immediately after I ran the Adobe CC update on Nov. 16, 2023. Now, every time I shut down Ps I get a Crash Error Report. And when I use the Remove Tool is crash/freezes Ps. I have not changed, added, altered anything else on my Win 11 PC in this timeframe except for updating CC.

 

Complete Description: In the past 5-7 days my Remove Tool (Ps 2024, rel. 25.0, Win 11 Pro desktop PC 64GB RAM, 300Mbps/symmetrical downstream upstream network connection, GB spd WiFi LAN) has started acting erratically. I have not updated anything related to Adobe apps in that timeframe except the most recent CC, right before this started happening... Also, if relevant, I close all other apps (including Chrome browser) when working with Ps.

 

I have my Remove Tool set to Faster in my Prefs. (but also experimented with More Stable & the behavior was the same).

 

I can make several strokes on an image (I usually like to work on an empty layer above a content layer, but have tried working on a content layer in this timeframe to see if the new bhvr. changes) with no issues. Then, by about the 5th stroke, the Remove overlay starts freezing. And/or, it creates an overlay line between 2 different points. Including if I try to click on the active (empty) layer I'm working on - then that unfreezed the overlay but doesn't complete the Remove. Instead it draws an overlay line from the point where I'd clicked in the image all the way over to the empty layer in the layer stack (and affects areas of my image I don't want Remove to affect).

 

As I'm noting, I've tried different Prefs settings, I've tried rebooting my W11 PC, I've tried working on empty & content layers. This new bhvr (that I hate, BTW, b/c it slows my workflow, isn't controllable, and ruins the tutorial videos I  record about how to use Ps & post to a YouTube channel to teach fellow photo club members how to use Ps...) may have only started not only after my latest, local CC update in the past week, but is it possible it could be impacted by issues with Ps rel. 25.1 even if I didn't update to that release after reading about problems with that rel. in this forum? Another way to ask that is, "Is it possible for the Remove Tool to randomly break, when it had been working perfectly, w/out being affected by other Adobe factors like a CC update?"

 

Thx. I hope the developers can diagnose and fix any issues with the Remove Tool. I now use it constantly. So this is severaly impacting my post-processing & video tutorial recordings for YT content.

gener7
Community Expert
Community Expert
October 12, 2023

This has happened a few times where some users experience a solid color as they try to brush on the remove tool.

You may be having a problem with the Image processing part of this tool. It's easy to check.

Try this method and see if it goes away:

 

  •    Go to Preferences > Image Processing...
       Choose "More Stable" for Remove Tool Processing.
       RESTART Photoshop (Photoshop > Quit Photoshop, then relaunch).
       Note: You will need to do this for each version you use; Beta and regular.
  •    You might need to restart once or twice after applying the settings. 
Andre_27
Andre_27AuthorCorrect answer
Inspiring
October 12, 2023

Interesting.  Actually, I just now updated my System to Ventura, and it seemes it did it for Photoshop/ the Remove Tool. Unfortunately I can't crosscheck if the Image Processing Setting would have worked...

gener7
Community Expert
Community Expert
October 12, 2023

Ok, no need to adjust any further, but these instructions have helped more a few people, so keep them in mind.

Sameer K
Community Manager
Community Manager
October 11, 2023

Hey, @Andre_27. I'll help you figure this out. What troubleshooting steps have you tried?

 

The Remove tool components are downloaded when Photoshop is installed from the Creative Cloud desktop app.

Try uninstalling & reinstalling Photoshop from the Creative Cloud app and check if the issue exists.

 

Let me know how it goes.
Sameer K

Andre_27
Andre_27Author
Inspiring
October 11, 2023

Hi Sameer,

I actually did that. I installed Beta-Version as well with no posotive result.

Sometimes the tool works, lets say for 4-5 klicks, but then this color appears.

Thank you

Andre

Andre_27
Andre_27Author
Inspiring
October 11, 2023

I am using MacBook Pro M1 Max, 64GB RAM.  System running is Monterey 12.7.

I checked on my older MacBook Pro 2019 Intel with Sonoma installed, there it seems to work without the issue described.