Remove tool stuck/not working

[Njegos33816000icf3]

As the title says, remove tool keeps getting stuck loading as shown in the preview below.

It worked fine last night. Drivers and software are up to date. Tried fiddling with settings as suggested with to people with similar issues, still the same. Tried reinstalling, same thing.

[it0mac]

I’m having the same error. I tried on different devices and even on different internet networks. Sometimes it goes through, but other times it says: “could not complete your request.” I don’t know what to do about it.

[Njegos33816000icf3]

Just finished a remote session with support agent, they've tried what I did already. Nothing worked. The only thing is that I didn't try it on another device, or maybe a with a different account, because it may be related to that, but agent says that it's probably something device wise.
Generative AI works, but slower than usual. It's weird that gen ai works, which is cloud based obviously, but cloud based remove tool doesn't?

[it0mac]

The generation works, but it’s veeeery slow. I also tried it on another device — it removes a small area, but it takes about 5 minutes. It definitely shouldn’t be like that. This is clearly a problem on their side. I’m from Ukraine, and I don’t think it’s such a global issue if two different users are experiencing the same thing.

[it0mac]

I also tried it through the web version, and it works there. So if a staff member tested it on the website, it probably worked for them. But I’m using the desktop version.

[Njegos33816000icf3]

It works for me on web too, but I don't think that it's the same thing. It gives quite awful results. Currently trying to setup a virtual machine and will try it on there, if that doesn't work, I'll try it using another account.

Will follow up soon

[it0mac]

Surprisingly, it started responding faster for me when removing objects. It seems like the servers are doing much better now, but I’m not sure yet — still keeping an eye on it.

[Njegos33816000icf3]

aaand now it doesn't work anymore, yikes.

[Njegos33816000icf3]

Yooo, no way, now it does work.. Thanks bro, you brought me luck!

So after all it was an issue on their side.. But I was checking the adobe status site and it seemed all fine there..