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User.2
Participant
January 14, 2020
Question

Requested only one month

  • January 14, 2020
  • 2 replies
  • 287 views

Hello, 

I just realized that Adobe has been charging me monthly for Photoshop license eventough I clearly bought one month license (and it clearly said there was not monthly membership or payments. There was the option to have monthly payment and I requested the ONLY ONE MONTH).

I would like to know if someone else had the same problem and how to proceed against this kind of fooling people around. 

Thank 

 

 

[Title edited by moderator for clarity. Was "fraud".]

This topic has been closed for replies.

2 replies

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 14, 2020

Subscription are yearly paid monthly and if not canceled within so many days will be subject to an early termination fee when you cancel.

JJMack
S
SJRiegel
Legend
January 14, 2020

In this case, it sounds like the user bought the correct (month-to-month) subscription, which can be cancelled at any time without an early termination fee, but did not understand that it renews monthly unless it is canceled.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 14, 2020

Hi

Did you read the terms and conditions when you subscribed for one month? It states that it will renew automatically until you cancel. We are users on this forum and cannot assist with billing. You can try contacting Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human.

 

~ Jane

 

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