Results in PS Help/Discover serch window are unavailable.

[eliza89681725]

The results in the PS Help>Photoshop Help>Discover search window are greyed out this afternoon. I get the same message on all listed results and have tried many times.  eg.

result-name...(currently unavailable)
Is anyone else experiencing this?

[Tarun Saini]

Hi there,

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop and the operating system you are using? Since when have you noticed this issue? Is it possible if you could also share the screenshot of the issue?

Have you tried resetting the preferences of Photoshop? If not, try resetting the preferences of Photoshop by: https://helpx.adobe.com/photoshop/using/preferences.html

Backup your preferences before resetting by: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know how it goes!

Regards,

Tarun

[eliza89681725]

Thank you for your reply. The problem seems to have resolved itself this morning, but I have attached a screenshot made yesterday.

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 x64
Operating System: Windows 10 64-bit
Version: 10 10.0.19044.1466

[davidz66426074]

Hi Eliza,

I work on the Discover Panel in Photoshop; thanks for reporting this. 

I'm curious as to what you're seeing now in Photoshop's Discover Panel now that the issue has resolved. 

If you're ablve to share a screenshot I'd love to review. This would help us understand what happened and if/how to prevent it in the future.

Best,

David

[eliza89681725]

Thank you for taking an interest. There is a screenshot of the working PS Discover menu attached.

Eliza

[davidz66426074]

Thanks for the screenshot Eliza. Do you know if when you saw this error you had a file open in Ps workspace? Sometimes the tools & features in Discover Panel's search result page are not clickable as they the related tool/Ps feature isn't usable, given there's no file open in the Ps workspace.

Curious if this was the cause of the issue or something else?

Thanks!

[eliza89681725]

There was definitely an open file - I was experimenting with the different methods of fringe removal. It was not just once - I tried using Discovery several times on the current file, then opened another file just to see if it was something that I had missed. The result was fine each time. The next morning, all was fine.