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pasij86878161
Participating Frequently
December 13, 2022
Question

RTX 3050 with Photoshop

  • December 13, 2022
  • 19 replies
  • 11375 views

Hi,

I have PC with i9, 64GB RAM, NVMe drives and RTX 3050.

Photoshop keeps crashing, no metter I have everything updatet. PS, Windows, drivers etc..

It keeps crashing after every PS updates, but works well without GPU.

Last update for PS is done today

 

Pasi

This topic has been closed for replies.

19 replies

D
Duane R Garnett
Participant
March 7, 2024

It's 2024 and this error still happens from time to time... but uninstalling Nvidia Experience fixes the issues. Just make sure you check for updates manually for your GPU

A
Anup38191488b89a
Participant
June 22, 2024

Is s only happening with RTX 3050 ? if yes than i can opt for some other GPU 

 

davescm
Community Expert
davescmCommunity Expert
Community Expert
June 22, 2024

That is not what the above answers say.

Dave

R
rene.franken@hotmail.be
Participating Frequently
June 10, 2023

Same problem here.

 

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
June 10, 2023

Post full system info.

J
J453
Legend
December 15, 2022

The crash needs to be submitted through crash reporter in order to be analyzed/readable. Please follow the instruction here to submit your crash log with the email address you used to sign in to the community: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

    R
    rene.franken@hotmail.be
    Participating Frequently
    June 10, 2023

    Removing Geforce Experience seems to solve the problem.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    June 10, 2023

    OK, thanks for reporting back. That's useful to know. My standard advice is always to skip the extra components in the driver package, you don't need any of it. Only install the base driver.

    P
    pasij86878161Author
    Participating Frequently
    December 15, 2022

    Crashed again

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.1.0" build="20221206.r.166" source="Windows-Client" crashType="n/a">
    <time year="2022" month="12" day="15" hour="18" minute="38" second="59" timeoffset="120" timezone="FLE Standard Time"/>
    <user guid="cb629be6-847f-48bd-8d5b-529a350df483"/>
    <system platform="Windows 10 Pro" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-FI" oslanguage="en-US" ram="65103" machine="11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz" model="Intel64 Family 6 Model 167 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="3504 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050" description="NVIDIA GeForce RTX 3050" driverDate="20221205000000.000000-000" driverVersion="31.0.15.2756" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2507&#38;SUBSYS_887C1043&#38;REV_A1&#92;4&#38;2AA9E34&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD6FD59F58">
    <backtrace crashedThread="0">
    <thread index="0">
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    <register name="RIP" value="0x00007FFD6FD59F58"/>
    <register name="EFL" value="0x0000000000010206"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    <sessionId>
    08d60007-d6d5-4b06-ad41-c13ca5619810
    </sessionId>
    </crashreport>

    J
    J453
    Legend
    December 14, 2022

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

     

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    December 14, 2022

    Hi

    I see you have an up to date driver for your RTX 3050. However, can you confirm it is the Studio Driver rather than the game ready driver, and if so try reinstalling it, but this time choose Advanced Options - Clean Install. That will ensure any remnants of the older driver(s) are overwritten.  I would also install drivers only and not the Geforce experience software.

     

    Dave

    P
    pasij86878161Author
    Participating Frequently
    December 14, 2022

    Problem is not new, it has been some six months, many updates for PS and  NVidia. I try to reset PS settings next

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 14, 2022

    @pasij86878161 thank you for your sysinfo.

     

    Have you tried rolling back a version of Ps and see if that works? It might also be good to see if there is any posting info on the NVidia site about your driver and any issues.

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

    Thank you,

    Cory

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 14, 2022

    The moderators can release it from the forum filters. Dont repost.

    P
    pasij86878161Author
    Participating Frequently
    December 14, 2022

    I did paste all sys info.. twise.. I cant see it either

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