Skip to main content
DavidSalahi
DavidSalahi
Known Participant
September 14, 2013
Answered

Save for Web Disabled in Photoshop CC: Solution Found

  • September 14, 2013
  • 20 replies
  • 83686 views

I had a problem with the Save for Web feature being disabled and just wanted to share the solution that I found. First, to describe the problem: Save for Web was grayed out and nothing I tried could get it back. It wasn't a problem with the image color mode, bit depth or anything like that. Rebooting my Windows 7 PC did not help. Deleting my preferences did not help. Ultimately, what I had to do was uninstall/reinstall Photoshop CC. Now, it's working fine again.

David Salahi

      Correct answer vivelavivitron

      So I had an issue with this too, it is unnecessary to uninstall/reinstall the software. I believe it is a matter of how large or how many frames you have in your animation. For whatever reason, you can only save to web if it is under 30 bits. In one case, I only had a simplistic 4 frame animation at 30 bits, and that saved fine, but larger ones would not. So I just switched over to 16 bit, and voila, the option to save to web became available again! Hope this helps some people!

      20 replies

      Show previous replies
      jasonsone
      jasonsone
      Participant
      August 12, 2014

      I had the same problem and then realized that my color mode was set to RBG 32-bit. When I changed it to 8-bit, it worked fine. This is perfect for low-res images, but don't know the work around if you're wanting to hang on to 32-bit images.

        Chris Cox
        Chris Cox
        Legend
        August 12, 2014

        Are you really using 32 bit/channel High Dynamic Range images, or just confusing 32 bit/channel with the misused "32 bit" meaning 8 bit/channel RGB + Transparency?

          jasonsone
          jasonsone
          Participant
          August 13, 2014

          Chris, I spend most of my time in Premiere and After Effects, so I'm not as adept at Photoshop. When I showed our designer what was going on, he suggested I check the color mode. So, what I did was click Image -> Mode, then noticed the image I had loaded had defaulted to RGB and 32 Bits/Channel. When I changed it to RGB and 8 Bits/Channel, the Save for Web function worked. Ironically, the image I loaded was just a screenshot from my Android smartphone, so I can't image that it was truly 32 Bits/Channel. I just tried loading several other images from my hard drive, and if the Mode was set to 8 Bits/Channel or 16 Bits/Channel, the Save for Web function works... but if I changed any of the modes to 32 Bits/Channel, the function was grayed out.

            L
            logicbroker
            Participant
            May 17, 2014

            the install & re-intall doesnt' seem to work on Mac's

              Jensue
              Jensue
              Participant
              May 14, 2014

              Okay, so I uninstalled Adobe Photoshop and reinstalled it with no luck. 

              The "save for web" is still grayed out. What is going on??  Adobe please help!! 

              T
              tyronejnc
              Participant
              March 29, 2015

              thanks...worked for me

              Jensue
              Jensue
              Participant
              May 14, 2014

              I'm wondering why now all of the sudden is this "save for web" option grayed out? Not happy!!

              Is the answer really to uninstall and reinstall app? Seems off with this Adobe CC installer stuff that says my app is up to date. ??

              Jensue
              Jensue
              Participant
              May 14, 2014

              I called Adobe Tech Help and they suspected that my Preferences Settings corrupted. I'm not sure how that happened!!

              1. Close Adobe Photoshop if it is opened.
              2. Find the following:   (windows user can hit windows key + r, then in run cmd line type "%appdata%" to locate your "AppData\Roaming" directory)
                \AppData\Roaming\Adobe\Adobe Photoshop CC\Adobe Preferences CC Settings
              3. Rename the  "Adobe Preferences CC Settings" folder to "Adobe Preferences CC Settings_old"  so that preferences settings can be recreated.
              4. Reopen Photoshop CC and open a new or existing file to verify that your "save for web" option is back and not grayed out.
                M
                mwittemeier
                Participant
                July 9, 2014

                Did this and didn't resolve the issue?

                JGnaps
                JGnaps
                Participant
                May 13, 2014

                ME2 - post. This is really annoying. I've started the reinstall. Fingers crossed for it to fix the problem. This really isn't by any measure good enough Adobe.

                B
                Brian_Brigg
                Participant
                April 25, 2014

                I had the same problem. I tried removing all plug-ins and clearing preferences but still had to uninstall and reinstall. Do you find this sort of behaviour acceptable?

                Noel Carboni
                Noel Carboni
                Legend
                April 25, 2014

                To what behavior are you referring?

                The need to reinstall software if a download is corrupted?  If that's what you mean, I agree that there should be integrity protection and inherent retry processes, especially given that Adobe is all about "cloud" operations now.  This is no longer the 1980s with analog modems. 

                That said, Adobe knows well that its data transfer processes have weaknesses and has been steadily improving them (noting that the Creative Cloud application gets a lot of updates).

                -Noel

                V
                vivelavivitronCorrect answer
                Participant
                March 12, 2014

                So I had an issue with this too, it is unnecessary to uninstall/reinstall the software. I believe it is a matter of how large or how many frames you have in your animation. For whatever reason, you can only save to web if it is under 30 bits. In one case, I only had a simplistic 4 frame animation at 30 bits, and that saved fine, but larger ones would not. So I just switched over to 16 bit, and voila, the option to save to web became available again! Hope this helps some people!

                  A
                  amandaroche111
                  Participant
                  October 28, 2016

                  This works! Thank you!

                  G
                  gaborbasch
                  Participant
                  December 24, 2013

                  I'm having the same issue here (Win 8 64bit). The problem appeared after Nik  plugin collection (now google's) updated itself without any warning

                  Chris Cox
                  Chris Cox
                  Legend
                  December 24, 2013

                  Try disabling the Nik plugins and see if the problem goes away.

                  P
                  Petergramstrup
                  Participant
                  January 20, 2014

                  Same problem on my mac, getting the dialogue box which tells me thet an error has occured.

                  It sucks.

                  Reinstalled photoshop CC  three times now....

                  ColbyFulton
                  ColbyFulton
                  Known Participant
                  November 6, 2013

                  My save for web isn't grayed out but when I try and use it, the save dialog box closes and it tells me an error has occurred. If I'm quick enough, I can save the image before it closes the window.

                  BUG

                  gener7
                  Community Expert
                  gener7Community Expert
                  Community Expert
                  September 15, 2013

                  I hate to tell anyone to uninstall/re-install,but that is one definitely good reason. I'll make note of this. Thanks for letting us know.

                  Gene

                  C
                  cliff4dito
                  Participating Frequently
                  October 1, 2013

                  I also have this problem. My Photoshop CC 64-bit has permanently grayed out Save For Web. It also cannot open PNG files or save PNG files using the Save As dialog box.

                  As a short-term solution, I'm using the 32-bit Photoshop CC, and this works fine.

                  Eventually I'll get around to uninstalling and reinstalling. I would like to know *why* this happened to my 64-bit Photoshop CC, and what I can do in the future to prevent this from happening again.

                    Noel Carboni
                    Noel Carboni
                    Legend
                    October 1, 2013

                    I wonder whether you have copied plug-ins from an older version of Photoshop into the plug-ins folder of your current install...

                    -Noel

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices