Inspiring

Answered

Save for web error, the operation could not be completed, the file or directory could not be found.

Forum|Forum|8 years ago
September 29, 2017
10 replies
37156 views

Save for web gives me an error that says: the operation could not be completed, the file or directory could not be found. I'm using CC2017. And that's it. I haven't found any solution on the web, so any help will be appreciated.

This topic has been closed for replies.

Correct answer erikklan

No I didn't move the photoshop folder, but my user ID folder was in another HD. I always separate my user files from the HD with the OS and applications, just in case something goes wrong. Of course, I do this before installing all the apps, but I never had a problem before, this time I don't know what happened. Anyway, I finally found a workaround remaking my account on the boot HD and the problem is gone. Thank you all for the help, I really appreciate it

J

jvp88707516

Participant

Hi erikklan, when this happen to me I just go Appdata on my secondary HD with my account documents and delete the folder adobe from Local and Roaming. This may cause information loss of your proyect but is better than unistall.

J

joeg62828822

Participating Frequently

I have established the Save for Web works when I log in as another user and have repaired all the permissions on my usual account from the Terminal, so it has nothing to do with permissions.

JJMack

Community Expert

If it works from a new user ID try making you old user ID look like a new user ID to Photoshop. If you are a Windows user you can do that this way. Close down Photoshop. Now rename your current userid current Photoshop user id current application data folder. To do that use Windows File explorer set its View settings to be able to view hidden Folders and files.

Find the folder

"C:\Users\(your User ID)AppData\Roaming\Adobe\Adobe Photoshop CC 2018"

rename it to

"C:\Users\(your User ID)AppData\Roaming\Adobe\Adobe Photoshop CC 2018 Old"

Start Photoshop CC 2018 it will create user data for you user id in a new

"C:\Users\(your User ID)AppData\Roaming\Adobe\Adobe Photoshop CC 2018"

JJMack

J

joeg62828822

Participating Frequently

This issue is driving me mad, 'Save for Web' does not work in Photoshop CS6, Illustrator or Elements. I have even installed a trial version of CC and it still doesn't work. I have tried trashing all the related prefs in Photoshop Settings and in Plugins. I have replaced all the Adobe prefs, Application Support and the individual applications from a backup. I repaired permissions. I have a clone of my hard drive that I made before I replaced it a few months ago and everything works fine on there. None of the fixes I've found online work.

JJMack

Community Expert

joeg62828822 wrote
This issue is driving me mad, 'Save for Web' does not work in Photoshop CS6. I have even installed a trial version of CC and it still doesn't work.

That may brake your CS6 perpetual version installed on your system. When I installed creative cloud CC. Photoshop CS6 still worked and so did Photoshop CC. Of the course of time I installed newer versions like CC 2014. Though I do not remember asking the Creative Cloud desktop application to update CS6 I believe it tried to for one of the ACR updated. Creative Cloud CS6 is extended CS6 version 13.1.2 where My Perpetual serial was for Standard CS6 version 13.0.1.3 windows. Anyway CS6 started reporting is was version 13.0 and it was broken. Also CS6 menu Help Updates now always failed to work right. I solved my problem by installing CS6 on top of the current broke CS6 that inatall ran and CS6 version 13.0 then worked and update was able to updated it to Exyended CS6 version 13.1.2 the creative cloud version of CS6. I now have CS6, CC 2014 and CC 2018 19.1.6 installed and save for Web works in all three versions.

Pleas use CS6 menu Help>System Info and post the information here.

JJMack

J

joeg62828822

Participating Frequently

Thank you JJMack. I can't afford the Creative Cloud subscription, I am a pensioner. I just used the CC trial to see if Save for Web worked - which it doesn't. I'm quite happy to use CS6 as it does everything I need. I will be updating the OS to Mojave soon but I have a partition with and older OS just for Adobe stuff and anything else that is 32-bit.

My Photoshop System info is below but doesn't really tell me anything because I have another identical system where Save to Web does work in everything.

Adobe Photoshop Version: 13.0.6 (13.0.6 20131025.r.54 2013/10/25:21:00:00) x64

Operating System: Mac OS 10.13.6

System architecture: Intel CPU Family:6, Model:158, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

Physical processor count: 4

Processor speed: 3800 MHz

Built-in memory: 24576 MB

Free memory: 15301 MB

Memory available to Photoshop: 22291 MB

Memory used by Photoshop: 70 %

Image tile size: 1024K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenCL Version: 1.2 (May 24 2018 20:07:03)

OpenGL Version: 2.1

Video Rect Texture Size: 16384

OpenGL Memory: 2047 MB

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: AMD Radeon Pro 580 OpenGL Engine

Display: 1

Main Display

Display Depth: 32

Display Bounds: top=0, left=0, bottom=1440, right=2560

Video Renderer ID: 16915464

Video Card Memory: 2048 MB

Serial number: 95479897895840285016

Application folder: /Applications/Adobe Photoshop CS6/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Spare, 1.92T, 1.03T free

Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/

Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/

Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012

AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082

adobe_caps.framework adobe_caps 6.0.29.0 1.276181

AdobeACE.framework AdobeACE 2.19.18.20743 66.507768

AdobeAGM.framework AdobeAGM 4.26.20.20743 66.507768

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830

AdobeBIB.framework AdobeBIB 1.2.02.20743 66.507768

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.507768

AdobeCoolType.framework AdobeCoolType 5.10.33.20743 66.507768

AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120720

AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082

AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923

AdobeLinguistic.framework 17206

AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174

AdobeOwl.framework AdobeOwl 5.0.4 79.517869

AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.0.0.1686

AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 66.145661 66.145661

AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661

AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661

ahclient.framework ahclient 1.7.0.56

aif_core.framework AdobeAIF 3.0.00 62.490293

aif_ocl.framework AdobeAIF 3.0.00 62.490293

aif_ogl.framework AdobeAIF 3.0.00 62.490293

AlignmentLib.framework xcode 1.0.0.1

amtlib.framework amtlib 6.0.0.75

boost_date_time.framework boost_date_time 6.0.0.0

boost_signals.framework boost_signals 6.0.0.0

boost_system.framework boost_system 6.0.0.0

boost_threads.framework boost_threads 6.0.0.0

Cg.framework NVIDIA Cg

CIT.framework CIT 2.1.0.20577 146758

data_flow.framework AdobeAIF 3.0.00 62.490293

dvaaudiodevice.framework dvaaudiodevice 6.0.0.0

dvacore.framework dvacore 6.0.0.0

dvamarshal.framework dvamarshal 6.0.0.0

dvamediatypes.framework dvamediatypes 6.0.0.0

dvaplayer.framework dvaplayer 6.0.0.0

dvatransport.framework dvatransport 6.0.0.0

dvaunittesting.framework dvaunittesting 6.0.0.0

dynamiclink.framework dynamiclink 6.0.0.0

FileInfo.framework FileInfo 66.145433 66.145433

filter_graph.framework AdobeAIF 3.0.00 62.490293

hydra_filters.framework AdobeAIF 3.0.00 62.490293

ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"

ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"

image_compiler.framework AdobeAIF 3.0.00 62.490293

image_flow.framework AdobeAIF 3.0.00 62.490293

image_runtime.framework AdobeAIF 3.0.00 62.490293

LogSession.framework LogSession 2.1.2.1681

mediacoreif.framework mediacoreif 6.0.0.0

PlugPlug.framework PlugPlug 3.0.0.383

UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"

wrservices.framework

Required plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Optional and third party plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Run piccure+ ps plugin - from the file “Piccure.plugin”

VueScan VueScan Photoshop Import Filter - from the file “VueScan.plugin”

Plug-ins that failed to load:

Alien Skin Autolayer 3 NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Alien Skin Autolayer 3 Carbon.8li.plugin”

IconBuilder 8.5.1 NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “IconBuilder.plugin”

India Ink NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “India Ink.plugin”

Plug-in on new layer NO VERSION - 32-bit plug-in not supported in 64-bit - from the file “Autolayer.plugin”

Flash: NONE

Installed TWAIN devices: NONE

J

javier agustin rojas

Participant

hey everyone! had this same problem working with photoshop cc 2018 on windows 10, and apparently the problem was that windows defender was blocking photoshop from making changes in the documents folder. i had to go to windows defender and place photoshop as an allowed app for making system changes, and now it works...

V

vahagna

Participant

for Photoshop CC 2018

In Regedit:

\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0

Added 32 DWORD "OverridePhysicalMemoryMB" with the value "4000" decimal (=4 GB RAM = is my installed RAM).

S

SHSOHEL

Participant

After updated my Photoshop today , I have disappointed. F.........k. saveweb file problem. Please help me anyone.

Derek Cross

Community Expert

More information might help.

marcoc99133875

Participant

Same issue here. When I try to save for web
[ File> Export> Save for Web (Legacy)...]

I get the same unless error message "The operation could not be completed"
(art credit: Shag)

ahmed_waheib

Inspiring

I just want to know did you moved your application to another folder, not applications folder?

Also, try to check the photoshop permission folder maybe something locked.

E

erikklanAuthorCorrect answer

Inspiring

No I didn't move the photoshop folder, but my user ID folder was in another HD. I always separate my user files from the HD with the OS and applications, just in case something goes wrong. Of course, I do this before installing all the apps, but I never had a problem before, this time I don't know what happened. Anyway, I finally found a workaround remaking my account on the boot HD and the problem is gone. Thank you all for the help, I really appreciate it

JJMack

Community Expert

I think that files should be in your user id Photoshop preferences on as mac as well as on windows PC. User Finder to see if it can finds its location with a search.

JJMack

E

erikklanAuthor

Inspiring

I can't find that file, maybe that's the problem. I searched in both library folders and nothing.

JJMack

Community Expert

Apple and Microsoft like to Hide things on users you need to change your system default file viewing options to be able to see hidden folders and files using Mac Finder and Windows File explorer. If you did not you will not be able to see or search for Your Photoshop Preferences files. They are in your user id application data space which Apple and Microsoft hide by default. I'm a windows user here are how I set my Windows File Explorer View options.

An old version of Photoshop like CS2 may not have such a preference file and if you never used Save for web the fils may not have been created.

JJMack

Derek Cross

Community Expert

Save for Web has been deprecated in recent versions – this explains why and what's recommended:

Save for Web in Photoshop CC 2015

JJMack

Community Expert

It seem it will be remove at some point. However it has not so far so it should work. From what I read there

“Save for Web will not be removed without replacing its capabilities in a new and improved workflow.”

When Adobe does remove it that will brake a countless number user Scripts and Actions and workflow's and most likely some of Adobe Actions and Scripts. Who will fix them to use the new features capable of doing save for web. Will Adobe even fix their own Actions and scripts. To me it look like Adobe has every intension of braking users workflow and they are trying to pass that off as new and improved workflows.

JJMack

E

erikklanAuthor

Inspiring

Actually that's the reason I need it to work, I use it in an action to process lots of images. I couldn't do the same with export, it appears to be too slow for completing the action and just output one or two images out of fifty. Save for web worked just fine

JJMack

Community Expert

Which directory was it in the message so you could check out the message. If not IMO its a useless message.

JJMack

E

erikklanAuthor

Inspiring

That is the complete message, it doesn't mention anything more. It is shown in a pop-up window and the actual save for web window never shows up.

JJMack

Community Expert

That is why it is a useless message You were not at the point of saving an actual file so you have no ideal as to what file Photoshop was trying to access. You were trying to get into Save for web UI. To do that what Adobe files does Photoshop need to access. I have no idea of what Photoshop code does there.

JJMack

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