Save to cloud documents button greyed out

[laine27005927rvm4]

I am unable to click the "save to cloud documents" button. Everything is up to date and the file is a psd file. Can anyone help me with a solution for this? Nothing I've tried thus far or anything online seems to be fixing it. Any advice is appreicated.

[Ranjisha Sengupta]

Hi @laine27005927rvm4 

Thanks for reaching out.

Which version of Photoshop are you using? Do you have any pending updates?

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when troubleshooting unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

You may want to back up your settings, custom presets, brushes & actions before restoring Photoshop's preferences.

Steps here:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know how it goes.

Best,

Ranjisha