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SAVE TO CLOUD DOCUMENTS GREY IN PHOTOSHOP

Community Beginner ,
Apr 01, 2022 Apr 01, 2022

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when I go to save the image Photoshop does not allow me to choose to save it to cloud document. The icon is not active and remains grey. (see picture). I have never saved my images to the cloud, so maybe is a dummy question. What can I do to activate it?

 

janee_0-1677949720168.png

 

 

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correct answers 1 Correct answer

Explorer , Mar 05, 2023 Mar 05, 2023

I had this issue as well. I was able to fix it by logging into creative cloud and checking to see if I had any new pending Photoshop Updates. Once I installed the updates and re-opened my Photoshop document the Save to Cloud Documents button was no longer greyed out! Hope this works for you too!

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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@carlo prearo 

 

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

 

Jane

 

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Community Beginner ,
Nov 12, 2023 Nov 12, 2023

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Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

By @jane-e

 

 

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

By @PeggyJS61

 

 

Peggy, are you and Carlo the same person? Carlo's screenshot showed a jpeg and my reply from April 2022 that you have just now responded to was specifically to Carlos and his situation. 

 

Jane

 

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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I am having the same issue and have been experiencing it since the last update. The icon is greyed out and I am connected to internet, cloud is synched, and have tried all file types. The previous update I had issues with 'saved to cloud' files simply dissapearing. Now this last update doesn't allow me to save to the cloud at all. 

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Same here I've never had this issue until 2023! Glad to know I'm not alone but really hoping I find a solution.

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Community Beginner ,
Mar 04, 2023 Mar 04, 2023

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Literally having the same issue right now trying to save a photo with drawings on it. I thought I was alone.

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Community Beginner ,
Mar 04, 2023 Mar 04, 2023

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I've narrowed down my save issue locations:

it's only happening on certain wifis. If I connect to my personal wifi or through my cell phone everything is normal and I can save to cloud. If I am on university wifi the icon is grayed out. 

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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I am testing and it works when file type is changed to PSD as already suggested by @jane-e . I am on Windows Phortoshop 24.2.0.

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Explorer ,
Mar 05, 2023 Mar 05, 2023

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I had this issue as well. I was able to fix it by logging into creative cloud and checking to see if I had any new pending Photoshop Updates. Once I installed the updates and re-opened my Photoshop document the Save to Cloud Documents button was no longer greyed out! Hope this works for you too!

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New Here ,
Mar 07, 2023 Mar 07, 2023

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Thank you, this worked!

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Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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Hello, I tried this and it did not work. Do you have any other suggestions? I have tons of space left on the cloud and it is only this one file that won't save. I have made files like of these kinds for years and have never run into this problem. This is the first one that has given me trouble and I don't know why.

 

 

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New Here ,
Nov 08, 2023 Nov 08, 2023

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did you fix it? im running through the same problem. 

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Community Beginner ,
Mar 17, 2024 Mar 17, 2024

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Updates did not work for me!  I WANT to save to the CLOUD, but it's greyed out. On the preferences, it DOESN'T EVEN SHOW the option: DEFAULT FILE LOCATION ???? I've spent hours updating, and searching for a solution, but have found NOTHING that works! :^( 
Photoshop Version: 25.5.1

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Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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When you click File - save as, make sure to select "psd" as the file type (save to cloud will be greyed out if your file type is a tiff, jpeg etc file format. 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Same thing has happened to me. Tried on different wifi networks, tried checking for updates. And yes, the file is a PSD. Nothing helps. Save to Cloud Documents is greyed out, and I can't work out why.

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New Here ,
Jun 02, 2024 Jun 02, 2024

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Same here 😞

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New Here ,
Jun 02, 2024 Jun 02, 2024

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I've quited the PTS apps then reopened. It worked!

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