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Question

SAVED IMAGE NOT SHOWING PHOTO IMAGE [CS3]

Forum|Forum|1 year ago
May 26, 2024
4 replies
2466 views

I would appreciate some help here as it is important. I have an older Photoshop - CS3 running on two iMACS using High Sierra and Mojave. It used to work perfectly until the logic boards were fried and I had to replace the computers with the same vintage iMacs, and PS works pertfectly still on both machines after transferring files with Migration Assistant, BUT there is one problem and I have tried to find the solution everywhere but can't. When the photo saves it shows a square and circle and triangle instead of the image. The image is good; it is the appearance that is wrong.

How do I get it to show the image instead of the circle, square and triangle? If I drop the image into Graphic Converter and save the image, the photo shows as it ought to. Can anyone please help me? Thank you.

macOS

This topic has been closed for replies.

jane-e

Community Expert

@Ron37637803sccl

We should also warn you not to uninstall. The activation servers for CS3 were shut down some time ago so you will never be able to activate it again.

Jane

R

Ron37637803scclAuthor

Participating Frequently

Jane, I live in Australia and Adobe gives 3 telephone numbers to contact in Australia but none of them will ever be answered. I saw elsewhere everyone has the same issue. You just get the reply when you phone, "The lines are congested right now." They have deliberately isolated Australians from any contact.

On one of my updates to the operating system you get the window about filling in the serial number, and I have the original but it won't work and then you are asked to contact them but of course there is no joy there.

Kevin Stohlmeyer

Community Expert

@Ron37637803sccl no one suggested contacting Adobe as they will not help you with your CS3.

As Jane stated "we should warn you not to uninstall. The activation servers for CS3 were shut down..."

This means that your OS update has ended your CS3 usage. You can't enter a serial number and activate the software anymore.

melissapiccone

Community Expert

The old Mac OS is showing you a generic jpg icon instead of an image icon. If you are saving a jpg for web, the image icon takes up more space and is stripped out to keep it smaller for online - back in the day that is how we saved stuff. You are using ancient software. If saving a jpg not for web you should be able to save the image preview along with it. I don't remember what your options are in CS3. Try a save as instead of save for web...

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

c.pfaffenbichler

Community Expert

A setting in the Mac View Options could also be involved, I suppose.

R

Ron37637803scclAuthor

Participating Frequently

That one is fine as well.

Jeff Arola

Community Expert

Perhaps some of the Photoshop CS3 files didn't get copied over properly using the Migration Assistant.

After Photoshop CS3 was "migrated" to your new Macs, did you have to redo the Photoshop preferences or were they copied over?

It might be worth going to

Macintosh HD/Users/UserName/Library/Preferences

and redoing the your Photoshop preferences

after trashing the following:

Adobe Photoshop CS3 Settings folder

Adobe Photoshop CS3 Paths

com.adobe.Photoshop.plist

If you have saved Workspaces move them out of the Workspaces folder in the Adobe Photoshop CS3 Settings folder

before trashing the above files.

R

Ron37637803scclAuthor

Participating Frequently

Jeff, thank you very much for this but I will have to take my time to understand it carefully. The PSCS3 I have allows me to use 3 or someting computers. One of those computers - an iMac has had no migration and has gone the same way. I think the other one did the same, all about the same time. I do not have the computers linked in any way whatever; all separate.

I find it strange all three copies of PS could do this at about the same time. I am not into conspiracy but could Adobe have sent something through the net to cause that to happen?

I am grateful for all the ones who responded and will follow up on all the suggestions.

Ron

*** Jeff, I am not sute I understand the "Workspaces" but I will look at it. Thanks

c.pfaffenbichler

Community Expert

Please post screenshots to clarify what the problem is.

R

Ron37637803scclAuthor

Participating Frequently

Thank you very much for replying. I will attach an image but apologise for it being small. I would love to get this fixed. After this I will post an actual photo showing what I get.. What I did this time is a screen shot.

Ron

c.pfaffenbichler

Community Expert

What are your Photoshop > Preferences > File Handling settings?

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