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FreyaFinnPhotography
Participant
March 15, 2023
Answered

Saved Printer Information is not compatible with this version of photoshop [HP Deskjet 2700e]

  • March 15, 2023
  • 2 replies
  • 2912 views

I recently got a new printer and now I get this dang message on Photoshop. 
I have tried uninstalling and reinstalling the printer, Photoshop and even went as far as to install an older version of Photoshop to resolve this issue but have failed.
Can anyone suggest something else because I am clueless about what to do next.

 

Thanks for your time

 

v 24.2.1 Adobe Photoshop
Windows 11

 

Correct answer D Fosse

Hold the spacebar when you click Print. This clears the old print metadata stored in the file (and that throws your new printer off).

2 replies

M
Adobe Employee
mohammad_3589
Adobe Employee
February 24, 2025

Here is some general info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
if that doesn’t help -
Perhaps try resetting Photoshop preferences?
Resetting restores Photoshop's internal preferences which are saved when Photoshop closes. If they become corrupt then various issues can occur.

Here's some info on how to do that:

https://t.co/ulJI7cGn1G
https://helpx.adobe.com/photoshop/using/preferences.html

You may want to backup your settings beforehand: 
https://t.co/4dX7gkr36D
https://helpx.adobe.com/in/photoshop/using/preset-migration.html

It may even be time to reinstall Photoshop.

Use the Adobe CC cleaner tool to remove all traces first.
Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.
 
Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

https://forums.adobe.com/thread/2405286
 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
March 15, 2023

Hold the spacebar when you click Print. This clears the old print metadata stored in the file (and that throws your new printer off).

    17635802
    17635802
    Participant
    October 15, 2024

    Thank you so much for this, it worked! Been having the same problem after today's PS update.

    Perhaps Adobe should include this info in the little popup instead of that useless message 🙄

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