Saving PDF crashes Photoshop in all versions

[jackn11178265]

Last week everything was working perfectly fine. I haven't updated since then but suddenly whenever I try to save a PSD as a PDF it gets to 92% and crashes.

EVERY. SINGLE. TIME.

It's driving me nuts and I'm unable to do my work because of this frustrating issue.

I can save as a JPG no problem but PDF just isn't working.

I've gone back as far as I could (v2017) and have the exact same issue. I tried the file on a co-workers computer and it saved as a PDF with no problems.

Has anyone else experienced this or can offer any advice??

[c.pfaffenbichler]

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/photoshop/using/preferences.html

[jackn11178265]

Thanks for your reply,

I just tried resetting the preferences but sadly still getting the same crash. (I'm on Windows 10 if that makes any difference).

I've uninstalled/reinstalled and tried different versions and different files - all with the same result. A PDF is "created" but it's corrupt and has a size of 0 KB.

I've updated everything and restarted my computer.

I'm just so confused because, as far as I'm aware, nothing has changed since last week when it was working fine.

[c.pfaffenbichler]

Did you use the Cleaner Tool before re-installing?

Use the Creative Cloud Cleaner Tool to solve installation problems

What are the pdf settings you use? 

[jackn11178265]

Hey,

So I followed the CC Cleaner instructions, which has you uninstall the program first - then when it asks you to select the program...it's not there. I don't know if I'm just being dense or if those instructions make no sense. I can't "clean" Photoshop as it's been uninstalled...

As for PDF settings I had a custom one (I believe it was Press Quality with the "Keep Photoshop Editing Capabilities" turned off - I also uncheck the "layers" option so it saves as a copy). I have tried recreating this without using the saved preset and also just "High-Quality Print" with the same crash result

[c.pfaffenbichler]

Does the crash happen for a simple, small one layer CMYK image, too?

Have you tried the PDF/X-3 preset?

Just to make sure: When reseting the Preferences at starting Photoshop you got the dialog-window?

[jackn11178265]

So I guess in CC there isn't a dialog windows for the prefs - you have to go into General settings and hit "Delete Preferences on Quit" or something like that. I did that but still got the crash.

I have an update - I tried flattening all my layers and then saving which seemed to work with no problem. Now I'm thinking it must be an error with (perhaps) CC Library files?

[c.pfaffenbichler]

I tried flattening all my layers and then saving which seemed to work with no problem.

What is the file’s content? She Layers, Tyoe Layers, …?

[alamodebrunette]

Hello, i'm having the exact same problem here as well, any fix? tried everything just like you..

[jackn11178265]

Just tried the X-3 preset - crashed

[Bob_Hallam]

PC or Mac ?  Internal or external drive?  SSD or magnetic disk?

[JJMack]

Post you photoshop version menu help>system Info