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fabianmv
Participant
February 13, 2025
Question

Scratch Disk - Photoshop shows the same amount of storage in my external and internal storage

  • February 13, 2025
  • 2 replies
  • 261 views

Good day everyone!

So it appears that out of nowhere when opening Photoshop, it shows that the external hard drive (1 TB) I use as a scratch disk has the same amount of free space as my Mac internal storage. I've used this disk before as a scratch disk and it hasn't been a problem until now, I don't know where this is coming from but I gotta say it's quite stressful as I use Photoshop more often than not for my school projects. I use a 2023 MacBook Air M2.

    2 replies

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    fabianmav
    Participant
    February 14, 2025

    Hello 🙂 

    1. I am using the latest version of Photoshop 2025.

    2. I took the screenshot at startup.

    3. I won't let me go past the screenshot I attached on the original post so I can't copy my System Info

      A
      Community Manager
      AlekeCommunity Manager
      Community Manager
      February 17, 2025

      Hi @fabianmv!

      Let’s try a simple fix: resetting the Photoshop preferences. This can help resolve unexpected issues and bring Photoshop back to its default state. Here’s how:

      1. If you don’t want to lose any of your settings, navigate to Users/[your user name]/Library/Preferences/Adobe Photoshop [your version] Settings and drag the folder to a safe location or make a copy of it.

      2. Open Photoshop while holding down Option + Command + Shift. A prompt will appear asking if you want to delete the Photoshop settings. Confirm it.

      3. If needed, you can drag your backup folder back in to restore your previous preferences.

      Give it a try and let me know how it goes!

      Thanks, Alek

      *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
      A
      Community Manager
      AlekeCommunity Manager
      Community Manager
      February 13, 2025

      Hi @fabianmv! 

      What version of Photoshop are you using? When you took this screenshot, did you have a file open, or was it taken at startup? Could you also share your System Info? It will provide more specifics about the Scratch Disk. You can find it in Photoshop under Help > System Info. Just copy the info to a text file and attach it to your response.

      Some users with similar issues have reported that uninstalling every Adobe app, clearing the PRAM and SMC, and then reinstalling everything has fixed their issue. Can you give that a try and let me know if it helps?

      Thanks a lot! Alek

      *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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