Inspiring

Question

Scratch disks full error when saving

Forum|Forum|3 years ago
July 5, 2022
2 replies
2724 views

Hi,

The 'scratch disks are full error' has been occuring intermittently for about 6 months and occuring when I try to save a file.

I am working on large documents 15,000x15000 (643M), one at a time.

I have checked the cache in Photoshop. Deleted temp files and cleaned up my files. I currently have 257GB available space on hard-drive (see pic). System data is using around 256GB, when Photoshop is open. When Photoshop is closed it drops down to 5.6GB.

I am using macOS Monterey version 12.4, apple M1, 16GB memory.

I have called AppleCare to check that it wasn’t a Mac issue. We ran first aid on the drives. I have nothing else running at the time, only Photoshop. The employee at Mac/Applecare thought that the problem could be an error in the Adobe app reading the information (storage) incorrectly from Mac hence causing the problem of the app thinking that there is no space.?

Thanks, Naomi

macOS

This topic has been closed for replies.

L

Lumigraphics

Legend

You really don't have enough RAM for what you are doing. I'd get an external Thunderbolt SSD which should be a huge help, as it will give you much more free space.

Naomi5DAFAuthor

Inspiring

So change the scratch disk preferrences in photoshop to an external SSD? I have one. I'll have to figure out how to partition it (not sure if I can do that with files in it already).

I have 248GB flash storage free on this mac, is that not enough to run big files in Photoshop? I only just purchased this Mac late last year, everyone I spoke to told me that the specs I have were more than enough to run large psd documents. Oh dear! I guess I should have asked in here.

L

Lumigraphics

Legend

You don't need to partition anything. And its just that you have huge files, those are going to strain any system and use a HUGE amount of both RAM and scratch disk space.

Bojan Živković11378569

Community Expert

I am Windows guy, by the way. Regarding this statement:

"The employee at Mac/Applecare thought that the problem could be an error in the Adobe app reading the information (storage) incorrectly from Mac hence causing the problem of the app thinking that there is no space.?"

You are running exactly same copy as anyone else. What is version of Photoshop you are running so others with Mac can check?

Have you tried to reset preferences what can solve strange problems sometimes Preferences in Photoshop (adobe.com)

Naomi5DAFAuthor

Inspiring

I have reset my photoshop preferences and worked on a file for a bit in Photoshop to see what sort of space it's now using. The application/system data is still using 100-175GB of space.

Is this a normal amount of space for it to be using?

Naomi5DAFAuthor

Inspiring

Just so we know what we're discussing, how much free space does it report here (in PS prefs > scratch disks)?

If Photoshop does not shut down properly, orphaned scrath files can be left behind. If you run a disk cleanup from the OS, they should be removed. If not, you need to look for them and delete them manually.

If you keep scratch at the default location on the system drive, it will be in your system TEMP folder. I don't do Mac, so someone else will have to tell you where that is.

If you specify a different drive, it will be at the root, not in any sub-folder, but right there when you click to open the drive directory. It will be called "Photoshop Temp <long string of numbers>".

In Photoshop > Pref > Scratch Disks there is 152.24GB stated for Macintosh HD start-up.

I will try and find the TEMP folder but i'm pretty sure I have already done this in the past.

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