Scratch disks full error when saving

Forum|Forum|3 years ago
July 5, 2022
2 replies
2662 views

Hi,

The 'scratch disks are full error' has been occuring intermittently for about 6 months and occuring when I try to save a file.

I am working on large documents 15,000x15000 (643M), one at a time.

I have checked the cache in Photoshop. Deleted temp files and cleaned up my files. I currently have 257GB available space on hard-drive (see pic). System data is using around 256GB, when Photoshop is open. When Photoshop is closed it drops down to 5.6GB.

I am using macOS Monterey version 12.4, apple M1, 16GB memory.

I have called AppleCare to check that it wasn’t a Mac issue. We ran first aid on the drives. I have nothing else running at the time, only Photoshop. The employee at Mac/Applecare thought that the problem could be an error in the Adobe app reading the information (storage) incorrectly from Mac hence causing the problem of the app thinking that there is no space.?

Thanks, Naomi

macOS

This topic has been closed for replies.

L

Lumigraphics

Legend

You really don't have enough RAM for what you are doing. I'd get an external Thunderbolt SSD which should be a huge help, as it will give you much more free space.

Naomi5DAFAuthor

Inspiring

So change the scratch disk preferrences in photoshop to an external SSD? I have one. I'll have to figure out how to partition it (not sure if I can do that with files in it already).

I have 248GB flash storage free on this mac, is that not enough to run big files in Photoshop? I only just purchased this Mac late last year, everyone I spoke to told me that the specs I have were more than enough to run large psd documents. Oh dear! I guess I should have asked in here.

L

Lumigraphics

Legend

You don't need to partition anything. And its just that you have huge files, those are going to strain any system and use a HUGE amount of both RAM and scratch disk space.

Bojan Živković11378569

Community Expert

I am Windows guy, by the way. Regarding this statement:

"The employee at Mac/Applecare thought that the problem could be an error in the Adobe app reading the information (storage) incorrectly from Mac hence causing the problem of the app thinking that there is no space.?"

You are running exactly same copy as anyone else. What is version of Photoshop you are running so others with Mac can check?

Have you tried to reset preferences what can solve strange problems sometimes Preferences in Photoshop (adobe.com)

Naomi5DAFAuthor

Inspiring

Hi,

It's the latest version of Photoshop 23.4.1.

I feel like I may have done this a while ago. I'll watch the video and try reset and get back to you. Thanks

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