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scrubby zoom greyed out on photoshop 21.2

Forum|Forum|5 years ago
June 28, 2020
8 replies
6002 views

hi! i've used photoshop to draw for almost two years now and have had little issuses. i've had issues with scrubby zoom before, but all i've had to do was restart photoshop and the problem was fixed. ive restarted photoshop and my computer a few times to no avail, scrubby zoom is still greyed out.

i only updated to photoshop 21.2 today. the issue was not present until after the update. i dont know if this is relevant.

here is what i've tried that i've seen on other posts.

-reset all brush presets

-reset all prefrences

-i've turned my gpu settings to basic

-use graphics processor is checked in graphics processsor settings

-in advanced settings, opencl and use graphics processer to accelerate is greyed out

-in windoes settings, set photoshop to highest performance

not sure of this is a bug for 21.2? is there any workaround or fix i haven't tried? scrubby zoom is essential for my work.

edit: when i click "reset tool" on the magifying glass scrubby zoom becomes checked, but is still greyed out. when i attempt to zoom, it is not scrubby zoom. when zoom action is completed they greyed out box unchecks (??)

This topic has been closed for replies.

Correct answer Zain PS

Hi Everyone,

So as this is a new thread just a few months old, I wanted to add to the ongoing discussion.

I've been breaking my head for the last few weeks due to a sudden slow performance in Photoshop, greyed out features like Scrubby Zoom, Lighting Effects, OpenCL Option and worst of all, the Detected Graphics Processor area blank, when it previously showed my GPU details.

Although I have a great gaming PC with Nvidia GTX 960 GPU and all of these above features were working and its performance was super smooth before the new updates to Photoshop.

I tried many of the suggestions from different threads within Photoshop (too many to mention here), rolled back my Nvidia Graphics Driver, updated to a new one, tried changing settings form the Nvidia Control Panel, etc. and nothing seemed to work at all . . . Until I finally found this thread.

I just tried it a minute before writing this post and I can attest to it, downgrading to 21.1.3 worked and my Photoshop now works superfast with all the advanced features and the Detected Graphics Processor area now mentions my Graphics Card details perfectly.

Thanks to those who suggested this solution here and hope Adobe fixes this in a future update soon. It is unfortunate to see new updates that downgrade performance and features like this.

O

OfLocksley

Participant

Hey, I've been having this issue lately too, but to add another wrinkle to te problem, I've found that I am only having this issue when I have several files open at once and it only effects the last few files.

M

McNamara806

Inspiring

This exact same issue is happening to me as well.

J

JA Sperry

Participant

I'm having the same issue, is there a fix now?

A

AtrocitySale

Participating Frequently

I just installed the v 22.4 update and it fixed this issue!

Jealous

Participating Frequently

I just installed the v22.4 and it wont even let me open a PSD or close the application.

Is this just my PC? What's happening adobe, microsoft, buler, anyone.
Such a bummer.

Jealous

Participating Frequently

I tried EVERYTHING to get my scrubby zoom back.

I went back to PS21 and RESET all my preferences and dialogue boxes.

When I restared... ITS BACK!!!

I'm not sure if you have to scream and cry a little, but it's a step I implimented throughout my troubleshooting.

Hope that works for ya.

I'm on PC

TH

S

Sky8

Participant

yea its back with next update 21

Jealous

Participating Frequently

Did you get this working? Im beside myself troubleshooting.
This is literally costing me money.

Z

Zain PSCorrect answer

Participating Frequently

Hi Everyone,

So as this is a new thread just a few months old, I wanted to add to the ongoing discussion.

I've been breaking my head for the last few weeks due to a sudden slow performance in Photoshop, greyed out features like Scrubby Zoom, Lighting Effects, OpenCL Option and worst of all, the Detected Graphics Processor area blank, when it previously showed my GPU details.

Although I have a great gaming PC with Nvidia GTX 960 GPU and all of these above features were working and its performance was super smooth before the new updates to Photoshop.

I tried many of the suggestions from different threads within Photoshop (too many to mention here), rolled back my Nvidia Graphics Driver, updated to a new one, tried changing settings form the Nvidia Control Panel, etc. and nothing seemed to work at all . . . Until I finally found this thread.

I just tried it a minute before writing this post and I can attest to it, downgrading to 21.1.3 worked and my Photoshop now works superfast with all the advanced features and the Detected Graphics Processor area now mentions my Graphics Card details perfectly.

Thanks to those who suggested this solution here and hope Adobe fixes this in a future update soon. It is unfortunate to see new updates that downgrade performance and features like this.

P

paKOBRA

Participant

This issue is ongoing.

@adobe don't sell software if it doesn't work, nor make it impossible to find older versions that do work.

*Photonic

Known Participant

I, too, am having this problem after last update. This is why I rarely update PS when a new version is available, instead I usually wait a few weeks or months until there are no reports of bugs. But this time, I updated thinking it would be ok. It wasn't. Thanks Adobe. What a waste of time trying to sort this out.

R

RobbI69

Participating Frequently

Hi

There are issues with Photoshop version 21.2 doesn' t recognize some GPU's and it has been reported to Adobe

https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-o...

The only option is to revert back to 21.1.3.

Hopefully Adobe ill fix in next update

S

Sky8

Participant

I have this same problem downgrade to 21.2.3 helps. Problem is with GPU support

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

enginy88

Participant

Hi, I have the same problem! After installing 21.2 scrubby zoom and all other GPU related functions stop working for no reason. It was working on this system for years...

PS: I've downgraded to 21.1.3 and everything starts working again!