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Correct answer Zingleberrie

I don' know if this will help anyone but i had a similar issue, my scrubby zoom being greyed out and all, looked at a whole bunch of these conversations, tried all the graphics processor advanced settings thing and nothing worked I couldnt find a solution that worked online anywhere, but I fiddled around and figured this out.

If its greyed out and nothing else works it could be your GPU, either its not powerful enough or your dumb computer is using the weaker GPU for your cintiq or whatever screen tablet you're using like mine was, so go to display settings (windows 10 btw) and then under the multiple displays section, under graphics settings, select classic app>browse>find where photoshop.exe is stored> select> select high performance>restart computer, this fixed it for me, hope it helps someone else if they're having the same issue I was!

11 replies

sarsaxen
Participating Frequently
October 15, 2015

Hi ryani52057397

Would you please try the following steps:

  • Go to Edit - Preferences - Performance.
  • Click the [ Advanced Settings... ] button in the GPU Settings group.
  • Change the Mode to Basic.
  • Close and restart Photoshop.

Please let us know if it helps.

Regards

Sarika

Participant
August 30, 2022

Hello,

 

I know this is an old thread but my photoshop updated on the 29th of August 2022 and since the update my scrubby zoom has been disabled and greyed out. I tried this method but this is all I see in my advanced settings.

September 6, 2022

I have exactly the same problem since yesterday 😞 My options are the same. Please let me know if you find a solutin