Participating Frequently

Answered

Select and mask freezes

Forum|Forum|7 years ago
January 30, 2019
4 replies
9565 views

When I use select and mask, at a certain point the screen freezes. It is not possible to switch between +and - or OK/cancel the mask.

I tried reinstalling photoshop, updating nvadia drivers, disconnecting gpu, switching from 16 to 8 bits - nothing works. I can go back to save the image, have to quit photoshop completely and start again losing all my work.

Please help to resolve!

This topic has been closed for replies.

Correct answer

actually i can't even select/deselect openCL in the settings...

Hi

Take a look here, especially section 7

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

D

deborahm35598786

Participant

I have updated all drivers and latest version of beta (25.1 release) and this bug persists. Closing select and mask and relauching it sometimes helps. Before it's suggested, I have plenty of RAM and scratch disk space. This bug is significantly impeding my work this week and last week. Fix it!

S

Stacey Bindman

Inspiring

Hello Katjav,

I have a similar problem ,where my Mac freezes, and I have to unplug the plug to start it up again.

I had a different problem with Topaz Mask, and was told that I didn't have enough GB on my graphics card. I needed to have at least 8 GB. My RAM is 24 GB (OK), and my computer is a 2013, but my graphics card is 2 GB.

If you check out the data for your graphics card (Mac or PC) by searching for your specific graphics card and specifications, I'm quite sure it's your graphics card, or perhaps the CPU (depends how old your computer is).

J

JohnWayneBradley

Participant

As it turned out for me, if I used my Wacom pen zoomed in...crash every time. Use mouse....no crash. Its a known issue.

When working in Photoshop with a Microsoft Surface Pen or a Wacom device with pen/stylus, the following issues may occur:

The Select and Mask workspace freezes while making a selection or painting on an image while zoomed in.
The Content-Aware Fill workspace freezes on releasing a pen stroke.

Workaround: Switching to a mouse resolves these issues in some cases.

A

AngusGibbins

Participating Frequently

Same problem here with a Wacom tablet, seriously, that's the solution?

What year is this?!

D Fosse

Community Expert

Select and Mask uses OpenCL, executed in the GPU. So it's a video driver problem. Update or roll back, or wait for a driver version that works.

davescm

Community Expert

Hi

Select and Mask issues are often associated with the GPU . In order to try and help you, can you go to Help >System info and click copy. Then paste the info here.

Dave

K

katjav97822606Author

Participating Frequently

Serial number removed by moderator for your protection.

HI Dave, here you go

Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136 x64

Number of Launches: 6

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.292

System architecture: AMD CPU Family:15, Model:2, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3211 MHz

Built-in memory: 8088 MB

Free memory: 5907 MB

Memory available to Photoshop: 7384 MB

Memory used by Photoshop: 80 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

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glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

License Type: Subscription

Serial number:xxxxxxxxxxxxx

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\Katja\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

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I:\, 2,73T, 1,01T free

F:\, 631,2G, 255,8G free

E:\, 100,0G, 184,1M free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

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pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2019 20.0

Plugin.dll Adobe Photoshop CC 2019 20.0

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.2.1

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PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2019 20.0

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Required plug-ins:

3D Studio 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Accented Edges 20.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

Analog Efex Pro 2 5.0.1.61 - from the file “Analog Efex Pro 2.8bf”

Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

Average 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Average.8bf”

BackgroundFilter 5.0.1.61 - from the file “Background.8bf”

Bas Relief 20.0 - from the file “Filter Gallery.8bf”

BMP 20.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 11.1 - from the file “Camera Raw.8bi”

Camera Raw Filter 11.1 - from the file “Camera Raw.8bi”

Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

Charcoal 20.0 - from the file “Filter Gallery.8bf”

Chrome 20.0 - from the file “Filter Gallery.8bf”

Cineon 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Cineon.8bi”

Clouds 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Clouds.8bf”

Collada 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Color Efex Pro 4 5.0.1.61 - from the file “Color Efex Pro 4.8bf”

Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

Craquelure 20.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 20.0 - from the file “Filter Gallery.8bf”

Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

Cutout 20.0 - from the file “Filter Gallery.8bf”

Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

Dfine 2 5.0.1.61 - from the file “Dfine2.8bf”

Dicom 20.0 - from the file “Dicom.8bi”

Difference Clouds 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Clouds.8bf”

Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

Displace 20.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 20.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “EazelAcquire.8ba”

Entropy 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Export Color Lookup Tables 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Export3DLUT.8be”

Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “FastCore.8bx”

Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 20.0 - from the file “Filter Gallery.8bf”

Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

FineStructuresFilter 5.0.1.61 - from the file “FineStructures.8bf”

Flash 3D 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Fresco 20.0 - from the file “Filter Gallery.8bf”

Glass 20.0 - from the file “Filter Gallery.8bf”

Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

Google Earth 4 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Grain 20.0 - from the file “Filter Gallery.8bf”

Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “HalideBottlenecks.8bx”

HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”

HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

HotPixelsFilter 5.0.1.61 - from the file “HotPixels.8bf”

HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

IGES 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

JPEG 2000 20.0 - from the file “JPEG2000.8bi”

Kurtosis 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Lens Blur 20.0 - from the file “Lens Blur.8bf”

Lens Correction 20.0 - from the file “Lens Correction.8bf”

Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

Liquify 20.0 - from the file “Liquify.8bf”

Matlab Operation 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “ChannelPort.8bf”

Maximum 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Mean 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Measurement Core 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “MeasurementCore.8me”

Median 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Merge to HDR Efex Pro 2 5.0.1.61 - from the file “HDR Efex Pro 2.8bf”

Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

Minimum 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

MMXCore Routines 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “MMXCore.8bx”

Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “MultiProcessor Support.8bx”

Neon Glow 20.0 - from the file “Filter Gallery.8bf”

Nik Collection Selective Tool 5.0.1 - from the file “SelectivePalette.8li”

Note Paper 20.0 - from the file “Filter Gallery.8bf”

NTSC Colors 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “NTSC Colors.8bf”

Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

Palette Knife 20.0 - from the file “Filter Gallery.8bf”

Patchwork 20.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

PCX 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “PCX.8bi”

Photocopy 20.0 - from the file “Filter Gallery.8bf”

Picture Package Filter 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “ChannelPort.8bf”

Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

Pixar 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Pixar.8bi”

Plaster 20.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

PLY 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “PBM.8bi”

Poster Edges 20.0 - from the file “Filter Gallery.8bf”

PRC 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Radiance 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Radiance.8bi”

Range 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Render Color Lookup Grid 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Export3DLUT.8be”

Reticulation 20.0 - from the file “Filter Gallery.8bf”

Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

Save for Web 20.0 - from the file “Save for Web.8be”

ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

ShadowsFilter 5.0.1.61 - from the file “Shadows.8bf”

Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61 - from the file “SHP3RPS.8bf”

Sharpener Pro 3: (2) Output Sharpener 5.0.1.61 - from the file “SHP3OS.8bf”

Shear 20.0 - from the file “Standard MultiPlugin.8bf”

Silver Efex Pro 2 5.0.1.61 - from the file “Silver Efex Pro 2.8bf”

Skewness 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

SkinFilter 5.0.1.61 - from the file “Skin.8bf”

SkyFilter 5.0.1.61 - from the file “Sky.8bf”

Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

Solarize 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “Solarize.8bf”

Spaces 20.0 - from the file “Spaces.8li”

Spatter 20.0 - from the file “Filter Gallery.8bf”

Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

Sponge 20.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

Stained Glass 20.0 - from the file “Filter Gallery.8bf”

Stamp 20.0 - from the file “Filter Gallery.8bf”

Standard Deviation 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

STL 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

StrongNoiseFilter 5.0.1.61 - from the file “StrongNoise.8bf”

Sumi-e 20.0 - from the file “Filter Gallery.8bf”

Summation 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Targa 20.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 20.0 - from the file “Filter Gallery.8bf”

Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 20.0 - from the file “Filter Gallery.8bf”

Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

U3D 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Underpainting 20.0 - from the file “Filter Gallery.8bf”

Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

Variance 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

Viveza 2 5.0.1.61 - from the file “Viveza2.8bf”

Water Paper 20.0 - from the file “Filter Gallery.8bf”

Watercolor 20.0 - from the file “Filter Gallery.8bf”

Wave 20.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “U3D.8bi”

WIA Support 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “WIASupport.8li”

Wind 20.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 20.0 (20181219.r.30 2018/12/19: 1202136) - from the file “WBMP.8bi”

ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseStock.html”

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\index.html”

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseTypekit.html”

Home 2.5.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.3.3”

DODGE AND BURN 2.0 2.0.4 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.thinkingpixels.dodgeandburn2\index.html”

QRCode Maker Pro 1.0.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\net.sytes.chuwa.qrcodemakerpro\index.html”

Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Adobe Paper Texture Pro 3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”

com.adobe.Butler.backend 2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

New Document 2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

PSDcovers 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.haptux.psdcovers.ao\index.html”

Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

davescm

Community Expert

Hi

You are not using the latest driver for your GPU - the driver date is shown as 2018 09 05. The latest driver is 20190111 version 417.71

Go to the Nvidia website choose "drivers" and download directly from there.

I also notice that OpenCL is not listed in your system info. I had a similar problem on mine after a driver update (I use a GTX1080). When you come to install the driver - in the Nvidia dialogue click "Advanced" then tick "Clean Install". It takes a little longer but ensures that no legacy , or corrupted, settings are carried forward.

Dave

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