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Inspiring
March 11, 2017
Answered

Select and mask tool not working CC2017

  • March 11, 2017
  • 14 replies
  • 21355 views

I tried using the new select and mask tool (having been very familiar with the old refine edge tool) after upgrading to CC2017 and when that launches, the tools do not work. The lasso tool does not create a selection, and if I bring in a selection started in the main photoshop workspace, the refine edge brush tool does nothing when I paint over the edge.  The transparency slider also does nothing.  I am working on a MAC running Sierra. So far this is the only bug I've found in the update.  Anyone else having this problem? 

This topic has been closed for replies.
Correct answer c.pfaffenbichler

You can still use the Refine Edge Tool:

Refine Edge has Returned

Could you please post a screenshot with the pertinent Panels (Layers, Channels, Options Bar, …) visible?

14 replies

Participant
July 30, 2018

Guess I will call Adobe support because I have tried everything everyone suggested on here, and now my laptop  photoshop home screen is just blank. There are no tutorials there like there used to be now that I changed the preferences.

Participant
July 30, 2018

My select and mask has never worked at all.  I had a labtop,  so I thought maybe that was the problem even though the labtop was quite sufficient enough to handle the task. Anyway, I purchased a desktop and it still doesn't work !! I can see the selection, but none of the tools work- they don't do anything. Not like what they are supposed to, what I have seen them do in tutorials, etc. This is so frustrating, I pay monthly for adobe and I went out and spent quite a bit of $$ on this desktop when there wasn't anything wrong with my laptop all for this to work and it still doesn't. Does anyone have any suggestions ?? Is the refine edge one of the tools in the select and mask on the left hand side? If so, none of them work, none of the sliders  on the right hand side, only the view mode works.

lize69022359
Participant
June 13, 2018

Been going a while, but I finally sussed (after lots of head scratching, searching and faffing) that to be able to preview select and mask refine edge, you have to set opacity to 100.

ians16391922
Participant
April 17, 2018

I am also having the same problem. It will not work on a file with layers but will work on a single layer file. Deleting prefs did not work. Come on Adobe sort this out!

muhammadfaizan
Participating Frequently
March 11, 2018

Try unchecking Show Original (P) in Select and Mask

Participant
January 18, 2018

Hey! I talked to this guy named Marco from Adobe, and he made me to restart the preferences. Then the problem was quickly fixed.

For anyone who has the same problem, this are the steps to restart the preferences:

Preferences in Photoshop

Hope it is helpfull as it was for me!

Participant
January 18, 2018

Hi! The tool doesn´t work. I´ve tried everything. When I make the selection and use the tool, then I click OK and no mask appear.

Known Participant
January 10, 2018

One solution I just found was changing the colour space – my image was set to RGB/8# which resulted in the Select and Mask not working. changing the image and assigning a colour profile, suddenly made Select and Mask work again.

Participant
December 23, 2017

Also not working.  I have a Wacom installed but was not using it.  Photoshop becomes unresponsive and I have to end task.  I had a mask on a group and clicked on mask to adjust it.  Made one small adjustment and photoshop became non-responsive. I'm using PS CC 15.5

cristia42865683
Participant
December 16, 2017

I have the same problem, when i use "select and mask" my photoshop freeze after 10 seconds, i can use it with alot of lag for 10 seconds, but after that it freeze and i cant do anything to it. I use windows 10 x64 with a waom intuos pro large, and in task manager it doesnt show photoshop as "dont respond", it is working as normal, taking normal usage from my machine, so this freeze is not recongnized as an error, it just makes photoshoop freeze and all i can do is "end task". I keep using it with a mouse becouse i really need this option, but i need to unplug the tablet when i do it, and its verry unacurate using it this way, but at least is working. Please, if anyone knows a solution will be much apreciated!! i dont even know, is a tablet problem, or a software, or what? is it from wacom or from photoshop? can someone elight me with some infos about this please?

cristia42865683
Participant
January 6, 2018

Now it doesnt work even with the mouse! omg, please help!