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Select Subject in Photoshop Version 25.6 Not working properly

Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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I've tried multiple photos of people on a white background and the select subject is not selecting the person. I had no issues yesterday. I did do an update today and I already tried uninstalling and reinstalling Photoshop but that didn't work. 

 

I'm on a 2019 16-inch Macbook Pro. 

 

Any other suggestions? I'm at a loss. 

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Actions and scripting , macOS

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

What is Help > GPU Compatibility? 

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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I've attached a screenshot showing what is happening when I click on "select subject." It no longer selects the subject, as you can see. I also included a screenshot of the GPU compatbility.

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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Do you trigger from the Options Bar, the Properties Panel, the Menu (Select > Subject)?

Do they all yield the same result? 

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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I tried triggering it from all those places and it yields the same result.

 

As far as troubleshooting goes, I've uninstalled and reinstalled photoshop. I will give these other troubleshooting steps a try

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

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As a work-around you could try the Object Selection Tool to »Mask All Objects«. 

Screenshot 2024-03-21 at 13.29.42.png

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New Here ,
Apr 23, 2024 Apr 23, 2024

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Did you ever figure this one out? I am having an issue with the same feature, but instead of selecting the whole picture as it appears to be doing in your case, mine has been selecting only partial subjects in a very illogical way (or removes part of the subject when using remove background). I have also tried multiple methods including running the tool from Cloud and Device and while the over selection varies to minor degrees, can not get it to select the whole subject for the life of me.

 

The images I am currently working with are product images already post-processed and put onto white backgrounds and with fairly clear edges, so you would think it would be fairly easy to press the remove background button and be done with it...

 

I don't recall having this much issue with this in the past, so perhaps some recent change made has caused the tool to not work as well??

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Could you post sample images (feel free to black out details except the edges)? 

 

quote

The images I am currently working with are product images already post-processed and put onto white backgrounds

That seems like a problematic workflow; if someone has taken the trouble of clipping objects/persons from an image flattening them and thus destroying the existing transparency/mask seems imprudent and they should simply provide a png or the leayered psd/tif. 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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quote

Could you post sample images (feel free to black out details except the edges)? 

I will have to screenshot some with my next project. I have ended up just using the Magic Wand tool as this classic seems to stil handle these type of simple selections best.

 

quote

 

That seems like a problematic workflow; if someone has taken the trouble of clipping objects/persons from an image flattening them and thus destroying the existing transparency/mask seems imprudent and they should simply provide a png or the leayered psd/tif. 

It is what it is. Our supplier has given us FTP with their product images which I use to create other assets. Easier then re-taking and having to post each one...

 

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Community Expert ,
May 01, 2024 May 01, 2024

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It is what it is.

True that; one has to work with the available material. 

Stock images often seem to feature such unnecessary degradation plus further (slight) damage from lossy compression … 

 

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New Here ,
Jul 31, 2024 Jul 31, 2024

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I'm also getting a whole image selection. I have a client waiting on a background color update, and this is killing me.  

 

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Community Expert ,
Jul 31, 2024 Jul 31, 2024

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Please provide meaningful information and screenshots to illustrate the issue. 

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