Select Subject tool - unable to load selection model

Forum|Forum|3 years ago
October 7, 2022
1 reply
1979 views

I keep trying to use my select subject tool in Photoshop. The error pops up " unable to load AI selection model" or "graphics processor has enoutered an uncoverable error. GPU acceleration has been disabled for the remainder of the session"

This is a new computer, and Ive never had this problem on other Windows computers

Ranjisha Sengupta

Legend

Hi there,

Thanks for reaching out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?? Are your drivers up to date?

Go to Photoshop preferences> Performance, disable the graphics processor's use, and restart Photoshop.

Let us know how it goes.

Thanks,

Ranjisha

abode_5256

Participant

i have the same problem how can i fix this.can you help me please?

Sameer K

Community Manager

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64 Number of
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top=0, left=0, bottom=1080, right=1920 ------- Sniffer output [0 ms] Launch
GPUSnifferThread [4 ms] Start RunAllAPIs [4 ms] "C:\Users\yoga\Desktop\New
folder\adobe photoshop\Portable Adobe Photoshop\App\Photoshop\sniffer.exe"
-baseTimeMS=125331 -comment=Photoshop Version: Adobe Photoshop 23.5.1
20220907.r.724 5600b96 x64 [1151 ms] Start sniffer 2025-02-12 00:20:32 #
Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
C:\Users\yoga\Desktop\New folder\adobe photoshop\Portable Adobe
Photoshop\App\Photoshop\sniffer.exe -baseTimeMS=125331 -comment=Photoshop
Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64 {153 ms} Start
platform native # displays: 1 Display 0 Display: \\.\DISPLAY1 Main: TRUE
Built in: FALSE Stereo: FALSE Bounds: (0, 0) -> (1,536, 864) Dimensions:
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Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1) #
devices: 1 Device 0 Name: Intel(R) UHD Graphics 620 Preferred: TRUE Power
Envelope: UNKNOWN Attachment: UNKNOWN # attached displays: 1 \\.\DISPLAY1
GPU accessible RAM: 8,639 MB VRAM: 134 MB Dedicated System RAM: 0 MB Shared
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End platform native {307 ms} {307 ms} Start platform OpenGL # displays: 1
Display 0 Display: \\.\DISPLAY1 Main: TRUE Built in: FALSE Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864) Dimensions: (1,536 864) Physical size: (0 0)
Pixel size: (0 0) Dynamic range: (0 1) Potential dynamic range: (0 1)
Reference dynamic range: (0 0) Attached Device: (DeviceID name=Intel(R) UHD
Graphics 620 index=0 preferred=1) # devices: 1 Device 0 Name: Intel(R) UHD
Graphics 620 Preferred: TRUE Power Envelope: INTEGRATED Attachment: UNKNOWN
# attached displays: 1 \\.\DISPLAY1 GPU accessible RAM: 8,639 MB VRAM: 134
MB Dedicated System RAM: 0 MB Shared System RAM: 8,505 MB API version: 4.6
(4.6.0 - Build 31.0.101.2134) Device version: 4.6 (4.6.0 - Build
31.0.101.2134) Vendor name: INTEL Driver date: 2024-11-20 000000.000000-000
Driver age: 3 months Driver version: 31.0.101.2134 GLSL version: 4.60 (4.60
- Build 31.0.101.2134) End platform OpenGL {386 ms} {386 ms} Start platform
OpenCL # displays: 0 # devices: 1 Device 0 Name: Intel(R) UHD Graphics 620
Preferred: TRUE Power Envelope: INTEGRATED Attachment: UNKNOWN # attached
displays: 0 GPU accessible RAM: 6,804 MB VRAM: 6,804 MB Dedicated System
RAM: 0 MB Shared System RAM: 0 MB API version: 3.0 (OpenCL 3.0 ) Device
version: 3.0 (OpenCL 3.0 NEO ) Vendor name: INTEL Driver date: UNKNOWN
Driver age: UNKNOWN Driver version: UNKNOWN Bandwidth: 24 GB / s Compute
score: 184.779 Device name string: Intel(R) UHD Graphics 620 Device vendor
string: Intel(R) Corporation Platform name string: Intel(R) OpenCL HD
Graphics Platform vendor string: Intel(R) Corporation End platform OpenCL
{1067 ms} Exit code kExitNormal End sniffer 2025-02-12 00:20:33
[kStatusNormal, kExitNormal] [1151 ms] Finish RunAllAPIs [3034 ms] Start
GetSnifferResult [3034 ms] Finish GetSnifferResult ------- Sniffer output
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Photoshop\App\Photoshop\Required\Plug-ins\ Primary Plugins folder:
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Intel(R) Integrated Performance Primitives. Computer Vision. 2021.3
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Image Processing. 2021.3 (r0x0ee262de) ippik0.dll ippIP. Intel(R)
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Intel(R) Integrated Performance Primitives. Signal Processing. 2021.3
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Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf” Angled
Strokes 23.5 - from the file “Filter Gallery.8bf” Average 23.5 - from the
file “Average.8bf” Bas Relief 23.5 - from the file “Filter Gallery.8bf” BMP
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Charcoal 23.5 - from the file “Filter Gallery.8bf” Chrome 23.5 - from the
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23.5 - from the file “Clouds.8bf” Color Halftone 23.5 - from the file
“Standard MultiPlugin.8bf” Colored Pencil 23.5 - from the file “Filter
Gallery.8bf” Conté Crayon 23.5 - from the file “Filter Gallery.8bf”
Craquelure 23.5 - from the file “Filter Gallery.8bf” Crop and Straighten
Photos 23.5 - from the file “CropPhotosAuto.8li” Crop and Straighten Photos
Filter 23.5 - from the file “Standard MultiPlugin.8bf” Crosshatch 23.5 -
from the file “Filter Gallery.8bf” Crystallize 23.5 - from the file
“Standard MultiPlugin.8bf” Cutout 23.5 - from the file “Filter Gallery.8bf”
Dark Strokes 23.5 - from the file “Filter Gallery.8bf” De-Interlace 23.5 -
from the file “Standard MultiPlugin.8bf” Dicom 23.5 - from the file
“Dicom.8bi” Difference Clouds 23.5 - from the file “Clouds.8bf” Diffuse
Glow 23.5 - from the file “Filter Gallery.8bf” Displace 23.5 - from the
file “Standard MultiPlugin.8bf” Dry Brush 23.5 - from the file “Filter
Gallery.8bf” Entropy 23.5 - from the file “statistics.8ba” Export Color
Lookup Tables 23.5 - from the file “Export3DLUT.8be” Extrude 23.5 - from
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“FastCore.8bx” Fibers 23.5 - from the file “Standard MultiPlugin.8bf” Film
Grain 23.5 - from the file “Filter Gallery.8bf” Filter Gallery 23.5 - from
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Gallery.8bf” Glass 23.5 - from the file “Filter Gallery.8bf” Glowing Edges
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“Filter Gallery.8bf” Graphic Pen 23.5 - from the file “Filter Gallery.8bf”
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Measurement Core 23.5 - from the file “MeasurementCore.8me” Median 23.5 -
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Colors 23.5 - from the file “NTSC Colors.8bf” Ocean Ripple 23.5 - from the
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MultiPlugin.8bf” Paint Daubs 23.5 - from the file “Filter Gallery.8bf”
Palette Knife 23.5 - from the file “Filter Gallery.8bf” Patchwork 23.5 -
from the file “Filter Gallery.8bf” Paths to Illustrator 23.5 - from the
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Photocopy 23.5 - from the file “Filter Gallery.8bf” Picture Package Filter
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“Radiance.8bi” Range 23.5 - from the file “statistics.8ba” Render Color
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SP Substance Suite NO VERSION - from the file “MaterialSuite.8li” Spatter
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Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf” Stained Glass
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“Filter Gallery.8bf” Standard Deviation 23.5 - from the file
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Summation 23.5 - from the file “statistics.8ba” Targa 23.5 - from the file
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Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required
Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0 Loaded at: 7207 ms - launch time impact:
0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 7208 ms - launch
time impact: 0 ms Discover Panel (Loaded) 2.9.0.29 - from the file
"Required Folder" Loaded at: 8015 ms - launch time impact: 13 ms Neural
Filters (Registered) 1.13.3.0 - from the file "Required Folder" Extensions:
Libraries 1.0.0 - from the file “C:\Program Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program
Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Users\yoga\Desktop\New folder\adobe
photoshop\Portable Adobe
Photoshop\App\Photoshop\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Users\yoga\Desktop\New folder\adobe
photoshop\Portable Adobe
Photoshop\App\Photoshop\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program
Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”
Installed TWAIN devices: NONE

Please update Photoshop to the latest version via the Creative Cloud & check if the issue exists.

Thanks!

Sameer K

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