selection rectangle, freeze

And if you decide to use the chat, be ready to provide the very same informations we already asked, and did not receive... 😉

@sammlungklee wrote:

is it possible to talk direktly with adobe about this problem? can't find any support (chat, phonnumber, etc.)

To contact Adobe Customer Care directly, try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here:
https://helpx.adobe.com/contact/phone.html 

In addition, @CShubert is in this thread and he is an Adobe employee. He asked for your system information, which you have not yet given. Knowing Cory's expertise, I would listen to him first.

~ Jane

hei there,

is it possible to talk direktly with adobe about this problem? can't find any support (chat, phonnumber, etc.)

thanks alot

Thanks for the update and clarrification @sammlungklee 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

Hei there,

the problem is there is noch crash report, it just freezes,#
ist there an option to turn the crash report on?

thanks
--

____

Florian [edited by moderator]

Hi @sammlungklee 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

Thank you,

Cory

@sammlungklee 

You posted to the Photoshop Developers forum and this is not a developer question. I've moved your post to Photoshop for you.

Are you on macOS or Windows? What version of Photoshop?

Jane

Hi,

when i click the selection rectangle photoshop hangs. does anyone know experience with this problem?