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Yanni M
Participant
June 23, 2020
Answered

Selection tool restarts my pc

  • June 23, 2020
  • 7 replies
  • 3668 views

hey, 

I have a very annoying problem. Whenever I want to use the 'object selection tool' out of nowhere my entire pc shuts down and restarts itself. same with the 'select -> subject' option my pc shuts down completely and restarts itself. i have no idea what can solve this even though multiple people have the same issue but haven't found a solution. i am using photoshop 2020 and my specs are intel i9-9900, 32GB ram. Let me know if you have a solution for this.

 

kind regards

    This topic has been closed for replies.
    Correct answer Denis30280805r6ji

    I was able to solve this problem myself. I disabled the setting in the bios for the processor turbo mod.

    7 replies

    alexandrephotog
    alexandrephotog
    Known Participant
    September 10, 2024

    I had the same bug in 25.4, it was fixed in at least in version 25.12 of photoshop.

    D
    Denis30280805r6jiCorrect answer
    Participant
    June 5, 2023

    I was able to solve this problem myself. I disabled the setting in the bios for the processor turbo mod.

      K
      Keith26677586ydwg
      Participant
      September 22, 2023

      Had the same issue, thought it was the graphics card driver but it wasn't. Disabling the processor turbo mode from the BIOS as you suggested solved it. 

       

      Thank you 🙂 

        C
        Cryptograph
        Participant
        May 24, 2023

        I have a similar problem. When I use object selection or quic selection or magic wand tool my computer restart itself. My photoshop version is 2023 and my PC specs is intel i9-9900K, 32 GB RAM.

        J
        Jörg5C64
        Participating Frequently
        May 24, 2023

        Check your CPU temperatures when using these tools. On my 10900k they jumped up as soon as I used these tools which caused a hard reset 🙂

          C
          Cryptograph
          Participant
          May 24, 2023

          CPU temperature is 45 - 55 centigrade degrees between

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          February 7, 2022

          pinging @J453  @Mohit Goyal Not sure if this is the same problem as https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-object-selection-tool-crashes-photoshop/idi-p/12479786/page/3#comments

            F
            frankcasier197217619907
            Participant
            December 6, 2021

            I have the same problem here.

            Every time I select the object selection tool in photoshop, pc does a hard restart.

             

            • win 11
            • CPU : intel Core i9-7980XE
            • 32 GB
            • GPU : AMD Radeon Pro WX7100
            • Photoshop CC2022 (23.0.2 release)

             

            Can anyone help me with this ?

            Frank

            J
            Jörg5C64
            Participating Frequently
            February 6, 2022

            Hello Frank,

             

            I have the same problem and support can't find a solution for me. Have you found a way to solve this problem in the meantime?

            c.pfaffenbichler
            Community Expert
            c.pfaffenbichlerCommunity Expert
            Community Expert
            February 6, 2022

            What have you done for all-purpose trouble-shooting so far? 

            Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

              c.pfaffenbichler
              Community Expert
              c.pfaffenbichlerCommunity Expert
              Community Expert
              June 23, 2020

              Unfortunately this is no proper solution as it invalidates GPU dependent features (like the Rotate View Tool and some Filter acceleration for example) but it hints at problems with the GPU driver. 

              And ultimately this seems like a reasonably possible cause – Photoshop itself cannot restart the OS, that takes another component like a low-level driver or even faulty hardware. 

                JJMack
                Community Expert
                JJMackCommunity Expert
                Community Expert
                June 23, 2020

                Photoshop would have no problem restarting windows. I do not know about about restarting a Mac operating system I would think I would think Adobe could  if apple has a restart command.

                 

                A one line Photoshop script can restart windows.

                 

                app.system("shutdown /r /t 0");

                 

                 

                 

                 

                JJMack
                  JJMack
                  Community Expert
                  JJMackCommunity Expert
                  Community Expert
                  June 23, 2020

                  I apoligize for my inexact wording, I should have written: Photoshop cannot crash or reboot a modern OS. 

                   

                  If you initiate such a restart via a Script does Windows just quit other open applications without save-dialogs etc.? 


                  Windows will signal running application to close down if they do not close soon windows give you an option to shutdown anyway. Device divers can crash windows. With all the patches Microsoft had to make over the past 20 years to make windows as robust as it is and with all the bugs Adobe release I would not put money  on Photoshop can not crash or reboot a system. Murphy told me if it can happen it will . 

                  JJMack
                    c.pfaffenbichler
                    Community Expert
                    c.pfaffenbichlerCommunity Expert
                    Community Expert
                    June 23, 2020

                    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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