Sending transparent image on Gmail but recipient not getting it transparent.

Hi, while users are poking around in the gmail settings to find the correct switch, (the issue is not on Photoshop's end, unless you save yo jpeg) you can share links to your files hosted on creative cloud: https://helpx.adobe.com/creative-cloud/help/share.html

I've personally found this problem happens when sending images as attachments using the gmail mobile app, at least on IOS. (Though I believe it's an app feature, considering I've had it happening with multiple phones on different versions of IOS) Not only does it turn transparents images to just having a solid background, I've found it also sometimes changes the image type (like .png or .jpeg) and/or the image size/dimensions as well as the quality. After messing around with it for a little/troubleshooting in an attempt to figure out what's going on, I discovered that the problem  happens in the image attachment process to the initial email itself. When attaching the image to the email, gmail seems to change the image, and this can be spotted if you preview or even just look at the image itself in the email while you're making it. (Though it may not be as easily spotted if you use light mode/theme on the app and/or your device, as I use the dark theme, so the opaque white background on the uploaded, previously transparent, image is pretty easy to notice in contrast to the dark theme of the rest of the app. I've been unable to find a setting that turns this compression/altering or whatever feature off, and in the past I kinda just gave up and uploaded the image to my cloud, and downloaded it from there onto my computer so I could share it there instead, or if it needed to be sent somewhere in better quality (even desktop version of gmail can be a little finicky at times for some in my experience), i just send it over discord or use a USB or something.

What format are you using. TIFF and PNG support transparency, Jpeg does not.

Dave

Hi Sumit Could it be that the images you are sending are perfectly fine but the recipient is opening or previewing your images in a program that doesn't support transparency?

How are you sending the files? Are you attaching them to emails? If you are copying and pasting them into the body of an email this could potentially be stripping out the transparency? Cheers.